Responsibilities :
System Administration & Configuration :
- Manage user accounts, roles, permissions, and security settings within OpenAir.
- Configure and customize OpenAir fields, forms, reports, workflows, and modules to align with business requirements (e.g., project setup, billing rules, revenue recognition).
- Maintain data integrity and accuracy across the platform, including data import, migration, and auditing
- Stay updated on OpenAir releases, new features, and industry best practices, ensuring optimal utilization.
- Support and manage NetSuite / OpenAir integrations with other systems (e.g., NetSuite ERP, Salesforce, Avalara, ADP, Adaptive Planning).
User Support & Training :
Provide ongoing technical support to users, addressing issues, questions, and troubleshooting problems related to OpenAir functionality.Develop and deliver user guides, documentation, and training sessions for system processes and best practices to drive user adoption.Reporting & Analytics :
Create and maintain custom reports, saved searches, and dashboards to track key performance indicators (KPIs) related to projects, resources, time, and financials.Analyse data and processes to provide insights and recommendations for business improvement, such as optimizing pricing, billing rates, staffing, and project profitability.Collaboration & Process Improvement :
Work closely with project managers, finance teams, IT teams, and other stakeholders to ensure OpenAir aligns with operational goals, improves processes, decreases errors, and increases efficiency.Identify opportunities for process improvements and system enhancements.Participate in release testing, change management processes, and implementation rollouts.Ensure system integrity and compliance with financial controls (e.g., SOX 404b).Project Management (for consultant / implementation roles) :
Lead or participate in full-cycle NetSuite OpenAir implementations, including gathering requirements, designing solutions, configuring the system, conducting user acceptance testing (UAT), and managing go-live activities.Provide guidance on best practices for project management, resource management, and financial operations within OpenAir.Key Skills and Qualifications :
Technical Proficiency :
Proven experience with NetSuite OpenAir (or similar Professional Services Automation - PSA systems like Workday PSA, Certinia, Planview ChangePoint).Strong understanding of OpenAir PSA modules (Project Management, Resource Management, Time & Expense Management, Project Accounting, Reporting & Analytics).Experience with NetSuite ERP is often required, particularly for roles involving integration.Familiarity with NetSuite's customization tools (SuiteAnalytics, SuiteFlow, SuiteBuilder, SuiteScript - 1.0 / 2.0), API integrations (SuiteTalk, REST APIs).Experience with SQL or similar querying languages is a plus.Knowledge of integration tools (e.g., MuleSoft) is a plus.Functional Knowledge :
Strong understanding of financial operations, accounting workflows, and business process automation.Experience in project management principles and methodologies.Familiarity with revenue recognition concepts.Analytical & Problem-Solving Skills :
Strong analytical skills and attention to detail to identify issues, analyse data, and propose solutions.Proactive problem-solving abilities and a calm head in high-pressure situations(ref : hirist.tech)