System Administrator

Experience : 1 to 8 years

Key Responsibilities :

• Oversee the management and maintenance of desktops, laptops, and other end-user devices throughout the organization.
• Diagnose and swiftly resolve a wide range of issues related to Windows and MacOS applications, as well as networking problems, to minimize downtime.
• Troubleshoot basic network connectivity issues in LAN / WAN environments.
• Resolve system-related problems, including software installations and antivirus updates, as needed.
• Generate reports and dashboards to monitor compliance status, software inventory, hardware inventory, and other key performance indicators using tools like Manage Engine Desktop Central, Jamf Business, and Freshservice reporting tools.
• Coordinate and implement the installation of client- and department- specific applications and systems. This includes the creation, management, access provision, and administration of vendor-specific software and applications.
• Proactively escalate tickets to the appropriate senior team members or specialists.
• Actively monitor the onboarding pipeline and ticket queues, ensuring that all requests are handled according to Service Level Agreements (SLAs).
• Conduct regular system audits and upgrades to enhance performance and mitigate risks.
• User review : Monthly user review in all the application and systems.
• Research and identify solutions to both software and hardware issues.
• Prioritize and manage multiple open issues simultaneously.
• Be dependable, accountable, and responsive to customer and business needs; willing to be on call to support critical issues that arise at any time during weekdays or weekends.
• Provide troubleshooting and technical support for cloud applications and productivity tools.
• Deliver on-site support for office technology, including wireless networks, audio / video conferencing, and call center suites.

Required Skills and Qualifications :