QC Analyst – Customer Support

Hiring Now : QC Analyst – Customer Support (Voice Quality Monitoring)

Location : Anywhere in India

Shift : 8 hours in any shift

Experience : 1 - 2 Years

Mode : Remote

We are looking for an experienced QC Analyst (Quality Checker) to join our Customer Support project.

This role involves reviewing call recordings, evaluating communication standards, and ensuring high-quality customer interactions.

Skills & Experience We’re Looking For,

Experience in Quality Checking / Quality Monitoring in a BPO or Customer Support voice process

Strong ability to understand multiple global accents (Indian, APAC)

Excellent listening skills and analytical mindset

Strong written English skills for reports, comments, and documentation

Ability to evaluate soft skills (tone, empathy, politeness, call flow)

Comfortable working with targets, KPIs, and SLAs

High attention to detail and accuracy