Customer Support Analyst
ConfidentialIndia22 days ago
Job descriptionEducation : BCA, BSc Computers, MSc computers and BCOM with computers Skills 2+ years of experience in technical support, preferably in wireless communications or IoT devices Familiarity with LTE, 3G / 4G / 5G networks, SIM provisioning, and wireless configuration Experience with mobile apps (iOS / Android) and remote device diagnostics Key Responsibilities : Provide first-level support for wireless products including cellular trail cameras, tracking systems, and app-integrated devices Diagnose and resolve issues related to wireless connectivity (e.g. LTE / 4G networks), device syncing, app integration, and firmware updates Assist customers with activation, configuration, and data plan setup Troubleshoot mobile app compatibility, cloud services, and signal strength problems Document customer interactions and solutions in CRM software Collaborate with product development and engineering teams to escalate unresolved issues Identify trends in support requests and recommend product or documentation improvements Maintain up-to-date knowledge of product line and wireless technologies Provide feedback for improving user experience across products and services Junior Analyst -> Alternative paths include Quality Analyst, Trainer, WFM analyst and other specialized roles. This job profile offers a comprehensive learning experience, blending technical knowledge with customer service, preparing you for a successful career in technical support and beyond. Shifts : 9 hours per day, with fixed shift and 2 days week off. The shifts timings are : Starts at 6 : 30pm to 3 : 30am. Team : Work as part of a dynamic team in a supportive, growth-oriented environment. Supportive Culture : Join a team that values collaboration, innovation, and continuous improvement. Continuous Learning : Stay updated with the latest technology trends and product updates to provide the best support possible. Impactful Work : Make a real difference by helping customers solve their technical problems. Innovative Environment : Work with cutting-edge technology and be part of a forward-thinking company. Supportive Team : Join a team that values your contributions and supports your growth.
Job Preview : Wireless Technical Support / Customer Support / App Support
- Role : Wireless Technical Support / Customer Support / App Support
- Designation : Analyst
- Work Location : Mangalore
- Shift : 9 hours per day, with fixed shift and 2 days week off.
Role Overview
The Wireless Technical Support / Customer Support / App Support Analyst plays a critical role in delivering exceptional technical assistance to customers using wireless-enabled products, particularly cellular trail cameras, GPS tracking devices, and app-connected outdoor gear. You will troubleshoot connectivity issues, assist with device setup, and guide customers through technical challenges via phone, email, and live chat.
Required Qualifications
Career Progression
This role offers a clear path for career advancement :
Analyst ->
Senior Analyst ->
Team Manager
Work Environment
Why Join Us
If you are passionate about technology and enjoy helping others, we would love to have you on our team as a Wireless Technical Support / Customer Support / App Support!
Skills Required
Mobile Apps, Android, 4G, 3g, crm software, Ios, Lte
Create a job alert for this search
Customer Support • India
Related jobs
)
- Promoted
Senior Customer Support Engineer
StitchFinNagpur, IN StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions.We’re building next-generation healthcare automation powered by AI.Our platform helps h...Show moreLast updated: 18 days ago
- Promoted
Customer Support Representative
Investment Banking & Private Equity Institute® (IBPEI)Nagpur, IN Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients.If y...Show moreLast updated: 3 days ago
- Promoted
- New!
US Customer Support & Sales (US Hours)
BigtoeNagpur, IN Please apply only if you have significant experience providing customer support to US B2C customers.As a Customer Support Specialist, you will be responsible for engaging with potential and existin...Show moreLast updated: 9 hours ago
- Promoted
QC Analyst – Customer Support
Highbrow Technology IncNagpur, IN Hiring Now : QC Analyst – Customer Support (Voice Quality Monitoring).We are looking for an experienced.This role involves reviewing call recordings, evaluating communication standards, and ensuring...Show moreLast updated: 4 days ago
- Promoted
- New!
Product Support Analyst
AciesRepublic Of India, IN Highlight of the engagement opportunity.Number of years of experience expected : .Areas of experience preferred : .Bachelor’s degree in computer science, Information Technology, Finance, or a related f...Show moreLast updated: 10 hours ago
- Promoted
Senior Technical Support Analyst
Tata Consultancy ServicesPune, Republic Of India, IN MQTT, C++, IoT and Ignition experience.Show moreLast updated: 17 days ago
- Promoted
Customer Support Specialist consultant – E-commerce Marketplaces (German Market)
House Of LumaNagpur, IN Job Title : Customer Support Specialist – E-commerce Marketplaces (German Market).Engagement : Consultant Contractual.Budget : ₹30,000 / month (non-negotiable).
This role will be responsible for settin...Show moreLast updated: 1 day ago
- Promoted
Customer Support / / Ehr Experience Needed
PracticeSuite, Inc.Republic Of India, IN PracticeSuite is a leading cloud-based Healthcare SaaS provider offering a fully integrated suite of solutions for medical practices, including Electronic Health Records (EHR), Practice Management,...Show moreLast updated: 9 days ago
- Promoted
US Mortgage- Customer support
AltisourceNagpur, IN Willing to work in night shifts.Review and update construction documents in the system to ensure completeness and accuracy.
Maintain and update construction budget details while placing inspection o...Show moreLast updated: 9 days ago
- Promoted
- New!
Client Technology Support Analyst
Sharp Brains RecruitmentChennai, Republic Of India, IN Position : Backfill (When primary engineer is not available).Language : English & Hindi (Both C1).Provided end-to-end technical support for desktop and laptop systems, including.Handled IMAC activiti...Show moreLast updated: 10 hours ago
- Promoted
Customer Support Analyst
CYGNVSChennai, Republic Of India, IN CYGNVS is a purpose-built, first-of-its-kind guided cyber crisis platform designed to allow users to.Our company culture is a perfect blend of productivity and enjoyment, prioritizing the growth an...Show moreLast updated: 30+ days ago
- Promoted
Healthcare Solution Analyst
Projile CorporationNagpur, IN Healthcare Solutions Analyst (Remote for US Startup) .Projile is a fast-growing healthcare technology company building a cloud-based .
Our solutions empower healthcare providers, payers, and .North ...Show moreLast updated: 6 days ago
- Promoted
SaaS Customer Support
PlusVibeNagpur, IN AI campaign assistance, and more.This is a full-time remote role for a Technical Customer Support at Plusvibe.This person will be responsible for providing technical support to users, ensuring cust...Show moreLast updated: 17 days ago
- Promoted
Application Support Engineer (Chat / Email) - Trading Analytics Platform
Smirmatec Private LimitedNagpur, IN Remote (India) | 🕒 5 : 30 PM – 3 : 30 AM IST (US Market Hours).Monday–Saturday | 💼 Full-Time | 🎯 Probation : 3 Months.
Incomplete applications (missing form or recording) will not be considered.SaaS o...Show moreLast updated: 14 days ago
- Promoted
Help Desk Analyst
ALIANDONagpur, IN ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.
For over 20 years, Microsoft and its partners have recommend...Show moreLast updated: 30+ days ago
- Promoted
Customer Support
NDANagpur, IN We are currently looking for Customer Support Specialist to join our team, eager to join a growing international project.
At least a Bachelor's degree in any discipline.Excellent communication skill...Show moreLast updated: 12 days ago
- Promoted
Technical Support Engineer
AtlassianNagpur, IN Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 16 days ago
- Promoted
Customer Support / / Us Healthcare Experience
PracticeSuite, Inc.Republic Of India, IN PracticeSuite is a leading cloud-based Healthcare SaaS provider offering an end-to-end platform for medical practices — including Practice Management, Medical Billing, and Electronic Health Records...Show moreLast updated: 9 days ago