Talent.com
Customer Support

Customer Support

ConfidentialIndia
5 days ago
Job description

Job Preview : Wireless Technical Support / Customer Support / App Support

  • Role : Wireless Technical Support / Customer Support / App Support
  • Designation : Analyst
  • Work Location : Mangalore
  • Shift : 9 hours per day, with fixed shift and 2 days week off.

Role Overview

The Wireless Technical Support / Customer Support / App Support Analyst plays a critical role in delivering exceptional technical assistance to customers using wireless-enabled products, particularly cellular trail cameras, GPS tracking devices, and app-connected outdoor gear. You will troubleshoot connectivity issues, assist with device setup, and guide customers through technical challenges via phone, email, and live chat.

Required Qualifications

  • Education :
  • BCA, BSc Computers, MSc computers and BCOM with computers
  • Skills
  • 2+ years of experience in technical support, preferably in wireless communications or IoT devices
  • Familiarity with LTE, 3G / 4G / 5G networks, SIM provisioning, and wireless configuration
  • Experience with mobile apps (iOS / Android) and remote device diagnostics
  • Key Responsibilities :
  • Provide first-level support for wireless products including cellular trail cameras, tracking systems, and app-integrated devices
  • Diagnose and resolve issues related to wireless connectivity (e.g. LTE / 4G networks), device syncing, app integration, and firmware updates
  • Assist customers with activation, configuration, and data plan setup
  • Troubleshoot mobile app compatibility, cloud services, and signal strength problems
  • Document customer interactions and solutions in CRM software
  • Collaborate with product development and engineering teams to escalate unresolved issues
  • Identify trends in support requests and recommend product or documentation improvements
  • Maintain up-to-date knowledge of product line and wireless technologies
  • Provide feedback for improving user experience across products and services

    • Career Progression

    This role offers a clear path for career advancement :

  • Junior Analyst ->

    • Analyst ->

    Senior Analyst ->

    Team Manager

  • Alternative paths include Quality Analyst, Trainer, WFM analyst and other specialized roles.
  • This job profile offers a comprehensive learning experience, blending technical knowledge with customer service, preparing you for a successful career in technical support and beyond.

    • Work Environment

  • Shifts : 9 hours per day, with fixed shift and 2 days week off.
  • The shifts timings are : Starts at 6 : 30pm to 3 : 30am.
  • Team : Work as part of a dynamic team in a supportive, growth-oriented environment.
  • Supportive Culture : Join a team that values collaboration, innovation, and continuous improvement.
  • Continuous Learning : Stay updated with the latest technology trends and product updates to provide the best support possible.

    • Why Join Us

  • Impactful Work : Make a real difference by helping customers solve their technical problems.
  • Innovative Environment : Work with cutting-edge technology and be part of a forward-thinking company.
  • Supportive Team : Join a team that values your contributions and supports your growth.

    • If you are passionate about technology and enjoy helping others, we would love to have you on our team as a Wireless Technical Support / Customer Support / App Support!

    Skills Required

    Android, Mobile Apps, 4G, 3g, crm software, Ios, Lte

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