L2 Application Support Engineer
ConfidentialBengaluru / Bangalore3 days ago
Job description8+ years of experience in IT support and operations. Hands-on experience with PowerShell scripting, XCOM, SFTP, and job scheduling . Strong understanding of networking concepts . Knowledge of Azure Cloud and its applications. Ability to troubleshoot file transfer failures and process failed files before the cutoff time. Maintain documentation for production issues, run-books, and operational best practices. Proficiency in SQL databases . Experience handling conference bridges during critical production downtimes (P1 & P2 incidents) . Strong communication skills ( verbal and written ), proactive mindset, and ability to work independently. Solid understanding of ITIL processes . Ability to prioritize tasks and multitask effectively . Team player with flexibility to work in shifts and weekends if required . Experience supporting banking domain applications .
Responsibilities :
- Perform system and requirement analysis, design, coding, and testing .
- Estimate efforts using the Waterfall Method and review design and code .
- Provide support for SIT and UAT testing .
- Deploy projects to production environments .
- Handle 24x7 on-call production support .
- Support non-production environment batch cycles .
- Conduct knowledge transfer (KT) sessions for new team members.
Mandatory Skills & Experience :
Nice-to-Have Skills :
Skills Required
Sql, Sftp, Azure, Powershell Scripting
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Application Support Engineer • Bengaluru / Bangalore
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