Microsoft Teams Support Engineer

We are seeking a skilled Microsoft Teams Room (MTR) & Telephony Support Engineer to provide enterprise-level support for conferencing environments. The role involves troubleshooting and managing MTR devices (Logitech, Poly, Yealink, Audiocodes), administering Teams Telephony (users, call queues, auto-attendants, voicemails), and ensuring seamless collaboration across multiple locations. You will leverage Teams Admin Center (TAC) and Microsoft Intune for policy enforcement, compliance, and device monitoring.

Key Responsibilities : -

• Provide L2 / L3 support for Microsoft Teams Rooms (MTR), Panels, and Telephony systems.
• Administer and troubleshoot Teams Telephony (users, call queues, auto-attendants, voicemails).
• Diagnose and resolve audio / video, connectivity, and firmware issues.
• Manage and support Logitech video conferencing devices (Rally Bar, Tap, Meetup, Sync).
• Configure and troubleshoot HDMI, USB, SIP / H.323, VoIP, and network setups.
• Support Intune device enrollment, compliance, and app deployment.
• Ensure QoS, firewall, and proxy configurations for call quality.
• Manage firmware / software updates for MTR and phone devices.
• Perform regular audits, compliance checks, and proactive maintenance .
• Document troubleshooting guides, FAQs, and best practices.

Qualifications : -

Skills & Competencies : -

Functional :

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Skills Required

Microsoft Intune for MTR device management, Microsoft Teams Room MTR administration troubleshooting, Teams Telephony Auto Attendant Call Queue Voicemail, Audio-Visual systems peripherals integration, Knowledge of Azure AD Conditional Access Zero Trust security, Teams Admin Center TAC Microsoft 365 Admin Console, Networking LAN VLAN QoS Firewalls VPN SIP H.323, Logitech video conferencing devices