eSoftLabs - Desktop Support Engineer

Job Overview :

We are looking for an enthusiastic and technically skilled IT Support Engineer with 1-2 years of hands-on experience in troubleshooting VOIP and network-related issues. The ideal candidate will provide first-level support to end users, resolve hardware / software issues, and manage basic network and system configurations.

Key Responsibilities :

Provide first-level troubleshooting and support for VOIP-related issues :

• Call connectivity problems (e.g., unable to make calls)
• No audio on connected calls
• VOIP phone power issues
• Echo or voice quality issues during calls
• Support and troubleshoot LAN / WAN network systems and connectivity issues.
• Perform network endpoint testing and diagnose protocol-level issues (TCP / IP, DNS, DHCP, VPN, etc.).
• Handle escalations and follow-up with vendors and third-party service providers to ensure timely resolution.
• Provide technical support for Windows XP / 7 / 10 and macOS operating systems.
• Configure, troubleshoot, and support Microsoft Office Suite (2003 / 2007 / 2013) and MS Outlook, O365, Skype, and Microsoft Teams.
• Assist with Active Directory understanding and support.
• Set up, configure, and troubleshoot network and standalone printers, scanners, memory, and other peripherals.
• Install and manage antivirus endpoint protection.
• Ensure proper configuration and support of standard business applications.

Required Skills :

Preferred Certifications (Not Mandatory) :

(ref : hirist.tech)