Salesforce Business Analyst

Role : Salesforce Senior Business Analyst

Location : Hyderabad (Hybrid)

Experience Required : 6+ years (with minimum 4+ years as a Salesforce Business Analyst)

Preferred Certifications : Salesforce Administrator, Salesforce Business Analyst, Salesforce Sales Cloud / Service Cloud Consultant, Platform Developer I

Roles and Responsibilities :

• Partner with business teams to gather, analyze, and document functional & non-functional requirements.
• Conduct requirement workshops, stakeholder meetings, and brainstorming sessions with development teams.
• Prepare detailed Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) .
• Design process flow diagrams , data flow diagrams , and visual workflow charts to support business understanding.
• Implement Salesforce configuration changes including Flows, Fields, Page Layouts, Record Types, Custom Settings, Dashboards, and Reports .
• Perform business process modelling, data modelling, and system analysis to design scalable solutions.
• Identify, troubleshoot, and resolve Salesforce issues using established best practices.
• Collaborate with cross-functional teams to align business goals with Salesforce capabilities.
• Support user acceptance testing (UAT), training, and post-deployment support.

Required Skills & Qualifications