Talent.com
Account Delivery Head

Account Delivery Head

TRUGlobalBengaluru, Karnataka, India
6 days ago
Job description

Job Description – Account Delivery Head

Position : Account Delivery Head

Experience : 15+ years in IT Services Delivery & Account Management

Role Overview

The Account Delivery Head will be responsible for end-to-end delivery, client relationship management, and account growth for strategic accounts. This leadership role demands strong expertise in IT services delivery across Infra, Cloud, Security, Salesforce, Analytics, AI, and Microsoft solutions. The role also requires P&L ownership, governance, and the ability to drive customer success through high-quality delivery and trusted client partnerships.

Key Responsibilities

Client Engagement & Relationship Management

  • Build and maintain strong relationships with CXO-level stakeholders in assigned client accounts.
  • Act as a trusted advisor and escalation point for client issues.
  • Drive client satisfaction (NPS) by delivering business value and ensuring consistent communication.

Delivery Excellence

  • Ensure high-quality delivery of IT services, solutions, and projects across Infra, Cloud, Security, Salesforce, Analytics, AI, and Microsoft solutions .
  • Define and monitor SLAs, KPIs, and compliance metrics .
  • Implement delivery frameworks and best practices to ensure operational efficiency and customer success.

    • P&L Ownership

  • Own account profitability including revenue, margins, resource utilization, and cost optimization.
  • Ensure sustainable and predictable financial growth through disciplined delivery execution.

    • Account Growth & Strategy

  • Identify opportunities for account mining, cross-sell, and upsell across the portfolio.
  • Collaborate with Sales and Presales to participate in RFPs, proposals, and solutioning .
  • Develop and execute account growth strategies aligned with business objectives.

    • Governance & Reporting

  • Lead governance forums such as QBRs and steering committee meetings with clients.
  • Provide transparent reporting on delivery performance, risks, opportunities, and financials.

    • Leadership & Team Management

  • Lead and mentor Technology Delivery Managers (TDMs) and Architects across onsite and offshore teams.
  • Ensure team motivation, career growth, performance management, and succession planning .
  • Foster a culture of innovation, accountability, and continuous improvement .

    • Risk & Compliance

  • Proactively identify delivery risks and establish effective mitigation strategies.
  • Ensure compliance with security, audit, and regulatory requirements across accounts.

    • Top Skills Required

  • Experience in IT Services Company with proven delivery leadership.
  • Customer Delivery Excellence and client engagement.
  • P&L Ownership and financial accountability.
  • Account Growth Strategy (cross-sell, upsell, mining).
  • Driving NPS and client satisfaction.
  • Leading TDMs & Architects to deliver at scale.

    • Qualifications

  • Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
  • 15+ years of experience in IT services delivery, account management, and client leadership .
  • Strong exposure to Infra, Cloud, Security, Salesforce, Analytics, AI, and Microsoft solutions .
  • Proven track record of managing large accounts with multi-million-dollar revenues.
  • Excellent stakeholder management, communication, and leadership skills .
    • Create a job alert for this search

    Delivery Head • Bengaluru, Karnataka, India

    Related jobs
    • Promoted
    Director - Account Delivery Head

    Director - Account Delivery Head

    Tredence Inc.Bengaluru, Republic Of India, IN
    We are looking for an experienced Account Delivery Head – Director level, to lead end-to-end delivery for strategic accounts in the Data Engineering and Analytics space. The ideal candidate should b...Show moreLast updated: 16 days ago
    • Promoted
    Head of Delivery - Generative AI Solutions

    Head of Delivery - Generative AI Solutions

    TarmackBangalore
    Role : The Head of Delivery GenAI Head of Delivery - GenAI Solutions will lead enterprise-scale modernization programs powered by Generative AI. This role requires deep expertise in technology del...Show moreLast updated: 30+ days ago
    • Promoted
    Account Head

    Account Head

    Randstad IndiaBangalore, Karnataka, India
    Candidate with the experience is preferred for overseeing entire accounting and.Should have a experience of handling a Accounts Team of 3-5. Candidate should have knowledge of budget preparation and...Show moreLast updated: 27 days ago
    • Promoted
    Account Delivery Head

    Account Delivery Head

    Tredence Inc.Bengaluru, Karnataka, India
    Tredence is a global data science solutions provider focused on solving the last mile problem in.The ‘last mile’ is the gap between insight creation and value realization.San Jose, the company embr...Show moreLast updated: 19 days ago
    • Promoted
    Engineering Delivery Head

    Engineering Delivery Head

    ConfidentialBengaluru / Bangalore, India
    In fast changing markets, customers worldwide rely on Thales.Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other.In aerospace, tr...Show moreLast updated: 22 days ago
    Delivery Unit Head - Telecom

    Delivery Unit Head - Telecom

    Saaki Argus & Averil ConsultingBangalore Rural, Karnataka, India
    Quick Apply
    Accountability for ensuring quality, timely and on budget delivery of operations, solutions and projects within the business unit. Ensure delivery of support at highest level of customer satisfactio...Show moreLast updated: 30+ days ago
    • Promoted
    Delivery Head for the Application development Space - Strong exposure in handling deliveries for Capital markets domain (NOT looking for Infra) / 65L

    Delivery Head for the Application development Space - Strong exposure in handling deliveries for Capital markets domain (NOT looking for Infra) / 65L

    Live Connectionsbangalore, India
    The ideal candidate will bring extensive experience in managing multi-tower application portfolios, driving client success, and enabling digital transformation for global BFSI clients.Own end-to-en...Show moreLast updated: 1 day ago
    • Promoted
    Engineering Delivery Head

    Engineering Delivery Head

    ThalesBengaluru, Karnataka, India
    In fast changing markets customers worldwide rely on Thales.Thales is a business where brilliant people from all over the world come together to share ideas and inspire each aerospace transportati...Show moreLast updated: 27 days ago
    • Promoted
    Account Delivery Head

    Account Delivery Head

    ConfidentialBengaluru / Bangalore, India
    Tredence is a global data science solutions provider focused on solving the last mile problem in.The 'last mile' is the gap between insight creation and value realization.San Jose, the company embr...Show moreLast updated: 22 days ago
    • Promoted
    Business Unit Head

    Business Unit Head

    ConfidentialBengaluru / Bangalore, India
    Business Head – Global Delivery Centre (Bangalore).Location : Bangalore (Electronic City) | Work Mode : On-site (5 days / week) | Reports to : CEO. Our client is a global technology solutions provider wi...Show moreLast updated: 22 days ago
    • Promoted
    Director - Account Delivery Head (HLS)

    Director - Account Delivery Head (HLS)

    Tredence Inc.Bengaluru, Karnataka, India
    We are looking for an experienced Account Delivery Head – Director level, to lead end-to-end delivery for strategic accounts in the Data Engineering and Analytics space. The ideal candidate should b...Show moreLast updated: 17 days ago
    • Promoted
    Delivery Head

    Delivery Head

    TRUGlobalBengaluru, Karnataka, India
    Job Title : Delivery Head – IT Infrastructure Services Experience : 15+ years in IT Infrastructure Delivery, P&L Management, and Client Engagement Job Summary The Delivery Head (IT Infrastructure)...Show moreLast updated: 30+ days ago
    • Promoted
    SALES HEAD

    SALES HEAD

    Futures And CareersBengaluru, Karnataka, India
    Bangalore, we believe in the power of visibility — and nothing captures attention quite like strategic, high-impact outdoor advertising. We specialize in impactful outdoor campaigns, including stati...Show moreLast updated: 9 days ago
    • Promoted
    Delivery Head for the Application development Space - Strong exposure in handling deliveries for Cap

    Delivery Head for the Application development Space - Strong exposure in handling deliveries for Cap

    Live ConnectionsBengaluru, Karnataka, India
    Need a Delivery Head with 20+yrs of experience to lead large-scale application delivery programs within the Capital Markets domain. The ideal candidate will bring extensive experience in managing mu...Show moreLast updated: 2 days ago
    • Promoted
    Director - Account Delivery Head (HLS)

    Director - Account Delivery Head (HLS)

    ConfidentialBengaluru / Bangalore, India
    We are looking for an experienced Account Delivery Head – Director level, to lead end-to-end delivery for strategic accounts in the Data Engineering and Analytics space. The ideal candidate should b...Show moreLast updated: 11 days ago
    • Promoted
    Travelstack Tech - Regional Sales Head

    Travelstack Tech - Regional Sales Head

    TRAVELSTACK TECH PRIVATE LIMITEDBangalore, India
    What is TravelPlus? TravelPlus is a corporate travel and expense management platform that works for everyone www.We launched in Oct'20, and within a short span of two yea...Show moreLast updated: 3 days ago
    • Promoted
    Business Unit Head

    Business Unit Head

    Antal InternationalBangalore Urban, Karnataka, India
    Business Head – Global Delivery Centre (Bangalore).Location : Bangalore (Electronic City) | Work Mode : On-site (5 days / week) | Reports to : CEO. Our client is a global technology solutions provider wi...Show moreLast updated: 18 days ago
    • Promoted
    Client Delivery Head

    Client Delivery Head

    ConfidentialBengaluru / Bangalore
    As the Client Delivery Head (CDH), you will be responsible for leading, managing, and optimizing the Client Delivery team to ensure seamless project execution, high client satisfaction, and continu...Show moreLast updated: 19 days ago