Cluster ManagerAliens Tattoo • Delhi, India, India
Cluster Manager
Aliens Tattoo • Delhi, India, India
2 days ago
Job descriptionLead, mentor, and motivate Studio Operations Coordinators, artists, and support teams across studios. Build strong team culture, ensuring alignment with Aliens Tattoo’s mission, values, and service standards. Conduct regular performance reviews, identify training needs, and collaborate with HR and L&D for development programs. Manage artist transfers, guest spots, and manpower allocation to maintain smooth functioning across all studios. Ensure an exceptional client experience across all studios — from consultation to post-tattoo engagement. Handle escalated client issues and ensure resolution within defined timelines. Foster long-term customer relationships through loyalty and referral programs. Regularly interact with key clients to maintain the premium image of the brand. Work closely with the sales and marketing teams to plan and execute region specific promotions, events, and campaigns. Ensure studios meet their monthly and quarterly sales targets. Monitor lead follow-ups, CRM data health, and client conversion performance across all assigned studios. Identify local partnership opportunities and brand collaborations to drive footfall and awareness. Submit daily / weekly / monthly reports to the Head of Operations on studio performance, people metrics, and sales figures. Liaise with the finance, HR, marketing, and design departments to ensure operational synchronization. Provide market intelligence and competitor insights to help refine overall brand strategy. Education : Bachelor’s degree in Business Administration, Marketing, or related f ield (MBA preferred). Experience : Minimum 5+ years in operations, business management, or retail leadership; experience in managing multiple outlets or service centers is a must. Proven ability to manage P&L and drive revenue performance. Excellent people management, communication, and problem-solving skills. Strong organizational skills with an ability to multitask and prioritize in a fast paced environment. Customer-centric mindset with a passion for creating premium experiences. Flexibility to travel frequently across studios in the assigned region. Prior experience in lifestyle, hospitality, salon, spa, or premium retail industries will be an added advantage. Strategic thinker with a hands-on approach High energy, positive attitude, and team spirit Strong attention to detail and operational discipline Excellent interpersonal and leadership presence Passionate about art, creativity, and brand experience Opportunity to lead operations for India’s fastest-growing tattoo studio network Competitive salary with performance-based incentives Creative and inclusive work culture Exposure to national-level business strategy and leadership development
About Aliens Tattoo
Aliens Tattoo is a high-energy, vibrant, privately held organization with a remarkable ₹500 million valuation. As one of the fastest-growing chains of tattoo studios globally, we deliver premium tattoo art and education services across India. With over 18 studios nationwide and a headquarters in Mumbai that houses 160+ creative professionals, Aliens Tattoo is redefining tattoo artistry and customer experience. Our culture thrives on creativity, transparency, and excellence. We believe in integrity, continuous learning, and creating a positive impact — both within our team and the larger creative community.
Position Overview
The Cluster Manager is a strategic and operational leader responsible for overseeing the performance, profitability, and people management of 3–5 premium tattoo studios within a defined region. This role demands a strong balance of business acumen, people leadership, and customer service excellence to ensure that every studio operates at the highest standards of the Aliens brand.
The ideal candidate will be a hands-on leader with prior experience in managing multi location retail or service-based businesses, ensuring operational efficiency, team motivation, and revenue growth.
Key Responsibilities
1. Studio Operations & Business Performance
- Oversee the daily operations of 3–5 studios, ensuring adherence to company SOPs and brand standards.
- Monitor studio-level performance metrics (sales, client satisfaction, expenses, etc.) and drive revenue growth across all locations.
- Analyze business performance data and create monthly reports with actionable insights for improvement.
- Conduct regular studio audits to maintain hygiene, ambiance, and operational efficiency in alignment with the “Aliens Vibe.”
- Manage studio profitability by optimizing costs, improving conversion rates, and enhancing customer experience.
2. Team Leadership & Development
3. Customer Experience & Relationship Management
4. Sales & Marketing Support
5. Reporting & Coordination with HQ
Qualifications & Skills Required
Key Attributes for Success
What We Offer
Create a job alert for this search
Cluster Manager • Delhi, India, India
Related jobs
HCL Tech Mega Walk-in drive || Telecom Customer Success Manager (T-CSM) || Bangalore
HCLTech • Delhi, India
HCLTech – Mega Walk-In Drive on 01-Nov-25.Role : Telecom Customer Success Manager (T-CSM).Venue : 8th Floor, Unit-B, ITPL Aviator Building, Whitefield Main Rd, SEZ, Bengaluru, Karnataka 560066.We’re ...Show more
Last updated: 19 days ago • Promoted
Cafe Cluster Manager
Confidential • Delhi
Role models expected behavior and coaches team.Ensures all the restaurant meets safety, sanitation and cleanliness standards as per Zepto Cafe expectations.
Sets the standards to ensure team handles...Show more
Last updated: 30+ days ago • Promoted
Senior Cluster Sales Manager- Delhi / NCR
Confidential • Delhi, India
At Vahan, we are building the first AI powered recruitment marketplace for India's 300 million strong Blue Collar workforce, opening doors to economic opportunities and brighter futures.Already Ind...Show more
Last updated: 23 days ago • Promoted
Senior Cluster Sales Manager- Delhi NCR
Vahan • Delhi, Delhi, India
At Vahan we are building the first AI powered recruitment marketplace for Indias 300 million strong Blue Collar workforce opening doors to economic opportunities and brighter futures.Already Indias...Show more
Last updated: 30+ days ago • Promoted
Cluster Manager
Quotient Consultancy • gurugram, uttar pradesh, in
Leading bank Hiring Cluster Manager Branch Banking & Regional Head NRI Virtual.Interested please call MAHEK 9137263337 and share CV at quotientconsultancy@gmail.
Cluster Manager Branch Banking.Show more
Last updated: 14 days ago • Promoted
Purchase Manager-Interior Field
Confidential • Noida, India
IDW Interiors Pvt Ltd is seeking an experienced Associate Purchase Manager to join our dynamic team in the Design industry.
This is a full-time position based on-site in Noida.As a Purchase Manager,...Show more
Last updated: 30+ days ago • Promoted
Customer Success Manager || On-site
Confidential • Noida
As a Customer Success Manager, you will be part of a business-critical capability to enable our customers secure environments.
You act as their day-to-day technical contact, building relationships w...Show more
Last updated: 23 days ago • Promoted
Cluster Manager
MONEYLICIOUS INVESTMENTS AND CONSULTING SERVICES PRIVATE LIMITED • Greater Surat Area, India
The Corporate - One of the Largest Private Life Insurance Corporate.Qualification : Graduation mandatory.Work Exp : min 1 years in insurance team handling exp required.
LPA to 7 LPA Depend on interv...Show more
Last updated: 11 days ago • Promoted
Luxury Closing Manager
Circled • Delhi, India
Circled Advisory is a premium real estate advisory firm building Circle Plus Bangalore’s first invite-only, private listing platform for luxury homes.
We’re a small, sharp team of 7 on a mission to ...Show more
Last updated: 5 days ago • Promoted
Zonal Manager - Gurgaon
Confidential • Gurgaon / Gurugram, India
Director - Alternate Accommodation.In sync with the evolving preferences of 64% of Indian travelers, MakeMyTrip redefines travel experiences with Alternate Accommodation.
The distinctive offerings g...Show more
Last updated: 23 days ago • Promoted
Cluster Manager ( Coliving & Hospitality)
Confidential • Delhi, India
We're Hiring : Cluster Manager – Operations (Co-Living & Hospitality).Location : South Delhi / Multi-City Clusters.UniLiv is India's fastest-growing co-living brand, redefining student and young prof...Show more
Last updated: 23 days ago • Promoted
Cluster Manager
Aliens Tattoo • delhi, delhi, in
Aliens Tattoo is a high-energy, vibrant, privately held organization with a remarkable ₹500 million valuation.As one of the fastest-growing chains of tattoo studios globally, we deliver premium tat...Show more
Last updated: 2 days ago • Promoted
Retail Cluster Manager
Just In Time • Delhi, India
India’s leading retailer of global watch brands.We strive to provide all kinds of watches, from classic to the latest designs.
As the authorised retailer of more than 40 international brands, we sel...Show more
Last updated: 6 days ago • Promoted
Senior Cluster Manager
Confidential • Delhi, India
At Vahan, we are building the first AI powered recruitment marketplace for India's 300 million strong Blue Collar workforce, opening doors to economic opportunities and brighter futures.Already Ind...Show more
Last updated: 23 days ago • Promoted
Cluster Manager-Banca channel
Confidential • Noida
Build and maintain strong relationships with bank officials like Circle Heads, Branch Managers, and other stakeholders.Drive insurance sales through the bank channel and develop strategic plans to ...Show more
Last updated: 16 days ago • Promoted
Purchage manger for interiors decor
Confidential • India, Delhi
Swastik Interiors Decor specializes in industrial interior fit-outs, creating functional and aesthetically optimized spaces for manufacturing plants, factories, warehouses, and corporate offices.Wi...Show more
Last updated: 16 hours ago • Promoted • New!
Purchase Manager
Benne • faridabad, India
We’re Hiring : Purchase Manager– Delhi.Akhil and Shriya — a filmmaker and a psychologist — shared a deep love for dosas.Missing the Bangalore dosa in Mumbai, they perfected a recipe and discovered t...Show more
Last updated: 5 hours ago • Promoted • New!
Cluster Manager
Confidential • Delhi, India
Aliens Tattoo is a high-energy, vibrant, privately held organization with a remarkable ₹500 million valuation.As one of the fastest-growing chains of tattoo studios globally, we deliver premium tat...Show more
Last updated: 1 day ago • Promoted