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Cafe Cluster Manager

Cafe Cluster Manager

ConfidentialDelhi
30+ days ago
Job description
  • Role models expected behavior and coaches team
  • on hospitality standards
  • Ensures all the restaurant meets safety, sanitation and cleanliness standards as per Zepto Cafe expectations
  • Sets the standards to ensure team handles all Customer concerns in a timely and sustainable manner
  • Empowers the team to satisfy Customer needs and resolve concerns
  • Removes barriers to delivering Hospitality behaviors during shift
  • Builds Team Talent :

    • Treats all team members fairly and with respect
    • Supports the training of new team members
    • Recognizes team members for team contributions
    • Holds team members accountable for their behavior and performance
    • Provides coaching to team members to improve performance
    • Provides communication to team about goals and performance
    • Drives Sales Growth :

    • Takes accountability for understanding all in store marketing promotions of the circle and provides inputs for national marketing on circle digital / print and other medium of marketing elements
    • Executes new product rollouts
    • Responsible
    • Flexibility and Adaptability :

    • Acts quickly to solve problems in area of responsibility
    • Provides feedback and suggestions to improve performance
    • Is flexible with work schedule as business needs
    • Understands and complies with all procedures and policies
    • Provide action plans to address issues and opportunities and effective execution of the same
    • Seeks to understand goals and results and how they personally contribute to them
    • Plans and Communicates :

    • Discusses issues with other support functions of the circle and prepares the action plan
    • Discusses the business plan and brings out the alignment
    • Involves entire team by communicating goals, results, and action plans
    • Expands the footprint :

    • Identify the new locations for the business expansion in line with the business strategy
    • Responsible for new restaurant operating days and prepare the propose the capex calculation
    • Understand and observe the completion closely and update stakeholders and plan to tackle the competition
    • Skills Required

      Sanitation, Communicating

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    Cluster Manager • Delhi