Partner Success Manager

Curefit Healthcare Pvt Ltd, founded in 2016, is India’s largest fitness company and wellness platform. Cult, from the house of Curefit, was established with a mission to make fitness easy, fun and accessible to everyone, and has emerged as a community celebrating the joy of fitness. The brand today offers a range of fitness services ranging from group workouts, gyms and personalized fitness solutions, as well as an expansive selection of quality fitness products for the everyday athlete. The company’s vision is to empower everyone towards an active and healthier lifestyle through innovative fitness solutions, enabled by technology.

Job Summary :

Manage and nurture relationships with existing clients, ensuring their satisfaction and maximizing business growth. They act as a bridge between the company and its customers, addressing inquiries, resolving issues, and finding solutions to meet client needs.

Key Responsibilities :

1. Franchise Partner Management : Develop and maintain strong relationships with franchise partners, ensuring timely communication, issue resolution, and conflict management.

2. Business Growth : Collaborate with franchise partners to drive revenue growth, increase membership sales, and enhance customer retention.

3. Performance Monitoring : Track and analyze key performance indicators (KPIs) such as membership sales, revenue growth, customer satisfaction, and partner engagement.

4. Partner Support : Provide ongoing support and guidance to franchise partners, ensuring they have the necessary tools, training, and resources to succeed.

5. Account Management : Manage franchise agreements, ensuring compliance with contractual terms, renewal negotiations, and dispute resolution.

6. Market Intelligence : Gather market insights, competitor analysis, and customer feedback to inform business decisions and drive growth.

7. Reporting and Analytics : Prepare and present regular reports to senior management, highlighting partner performance, market trends, and business opportunities.

Qualifications and Skills :

1. Bachelor's / Masters degree in Business Administration, Marketing, or a related field.

2. 3+ years of experience in account management, sales, or business development, preferably in the fitness or hospitality industry.

3. Excellent communication, interpersonal, and problem-solving skills. Ability to work independently, prioritize tasks, and manage multiple stakeholders.

4. Proficient in data analysis, reporting, and presentation software (e.G., Excel, PowerPoint, Google Docs).

5. Fluency in English and local languages (Telugu, Hindi).