Vice President - Operations - Fraud Prevention

Job Responsibilities

• Manage operational escalations, disputes and risks, and lead process reengineering and automation initiatives to maximise efficiency gains, collaborating with support functions and ensure development and engagement of the team.
• Leading a multi-skilled fraud prevention function with the ability to constantly flex to emerging trends and prevent customer losses within an agreed fraud loss budget
• Supporting decision making across first and third party fraud themes to ensure fair customer outcomes are consistently achieved when delivering refund or exit decisions.
• Maintaining effective relationships with internal and external stakeholders, engaging and influencing stakeholders for changes leading to efficiency gains, keeping them informed of any changes within the process
• Creating a culture of continuous improvement, increasing efficiency and productivity through great people leadership, coaching, engagement and development of skills
• Contributing towards global change and transformation programmes, and leading and participating in local and global projects
• Working collaboratively to oversee improvements in process and customer experience by reducing hand offs, increasing straight through processing through automation or other means

Skills Required :

(ref : iimjobs.com)