Soft Service Executive

Key Responsibilities :

• Manage and coordinate soft services, including cleaning, catering, security, reception, mail services, and landscaping.
• Develop and implement standard operating procedures for all soft services.
• Oversee service providers and contractors, ensuring they meet quality standards and contractual obligations.
• Conduct regular inspections and audits to maintain service quality and identify areas for improvement.
• Manage budgets for soft services and identify cost-saving opportunities.
• Handle customer inquiries and complaints related to soft services, ensuring timely resolution.
• Develop and maintain positive relationships with clients, tenants, and internal stakeholders.
• Implement and monitor health and safety protocols within soft service operations.
• Coordinate with other departments to ensure seamless integration of soft services with overall facility management.
• Prepare and present regular reports on service performance, costs, and improvement initiatives.

Qualifications :

Desired Skills :

Skills Required

Contract Management, Relationship Management, Facility Management, safety regulations