Customer Service Executive

Company Description

The Smart Cube, a WNS company, is a trusted partner for high performing intelligence that answers critical business questions. And we work with our clients to figure out how to implement the answers, faster.

Job Description

Key Responsibilities : Respond to customer inquiries and issues via chat and voice channels, providing timely and professional assistance. Learn about our products or services and effectively communicate information to customers. Document and maintain records of customer interactions and transactions using our customer relationship management (CRM) system. Collaborate with experienced team members to resolve customer concerns and enhance your skills. Provide detailed product or service information, resolve customer concerns, and offer appropriate solutions to ensure customer satisfaction. Handle a diverse range of customer service requests, including billing inquiries, technical support, and general inquiries.

5 Days working

2 Days off

Rotational Shift and Rotational Off

Salary 23K in Hand

Job Location - Noida

Qualification - Graduate and undergraduate both can apply