Technical Account Manager
Open Financial TechnologiesBengaluru, Republic Of India, IN1 day ago
Job descriptionServe as the primary technical point of contact for enterprise customers. Diagnose issues related to authentication, payouts, statement syncs, and webhooks. Collaborate with internal engineering and bank tech teams for root cause analysis. Own communication loops — acknowledge, resolve, and update customers proactively Partner with banks’ API product and tech teams for credential renewals, sandbox issues, and go-live escalations. Communicate new API releases, compliance changes, and process updates to customers. Relay customer feedback to product and engineering teams to enhance reliability and usability. Maintain integration guides, FAQs, and API issue playbooks for enterprise customers. Draft SOPs for common error handling and escalation paths. Contribute to improving developer documentation, SDKs, and internal testing tools. 3–6 years of experience in fintech, API integrations, enterprise onboarding, or solution engineering. Strong understanding of REST APIs, JSON payloads, authentication (OAuth2, HMAC), and HTTP protocols. Hands-on experience with Postman, API debugging, and sandbox / UAT testing. Excellent communication and coordination skills across business, tech, and bank teams. Highly organized and accountable with a problem-solving mindset. You will be part of the early tribe that is changing the way business banking rolls. Every atom of your work will impact the way millions of businesses are run. You will work with some of the brightest minds who will celebrate your quirks. You will find growth & fun to be two-way streets - how you thrive and the way you jive, in turn drives Open.
About Open :
OPEN is a leading connected finance platform that empowers finance teams to
manage their cash flow better by integrating all business finance systems—from
banking to accounting ERP, payments, CRM, HRMS, and more—into one unified
platform.
Recognized as India's 100th Unicorn, OPEN was awarded ‘Best Workplace 2024’ by
IEEE and has been featured among the 'Top 10 companies' by Forbes India and D
Globalist's list of 200, and in IDFC FIRST Private Hurun India's Top 200 Self-made
Entrepreneurs of the Millennia 2023. OPEN has consistently demonstrated
innovation, having won 'Best Digital Banking Solution' at the Global Fintech Fest
in 2022, 'Most Innovative Neo Bank' in 2021, and 'Most Innovative Digital Bank' by
the Internet and Mobile Association of India (IAMAI).
With a team of over 300+ talented professionals, OPEN is a Series D-funded
startup supported by global leaders like Temasek, Google, Tiger Global, IIFL
Finance Ltd., SBI Holdings Japan, 3one4 Capital, and others. To build and
strengthen our superpower, we’re on the lookout for an exceptional Enterprise
Solutions Engineer.
Experience : - 3 to 6 Years
Location : - Bangalore
Responsibilities :
Enterprise Onboarding & API Integration
- Lead onboarding of enterprise customers integrating Connected Banking APIs.
- Coordinate with internal bank operations and bank teams for sandbox setup, IP whitelisting, and credential provisioning.
- Work closely with engineering teams to validate payloads, authentication, and callback flows.
- Maintain structured onboarding trackers, ensuring UAT → Production transitions happen smoothly.
Solution Support & Troubleshooting
Liaison with Banks & Internal Teams
Documentation & Process Excellence
Requirements
Why work at Open?
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Technical Account Manager • Bengaluru, Republic Of India, IN
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