Insurance Operations - Manager / Sr. Manager

Role Overview :

We are seeking an Operations incumbent to design and execute operational strategies that drive business growth and scalability. This role goes beyond day-to-day operations, focusing on process excellence, cost optimization, and aligning operations with organizational objectives.

Key Responsibilities :

• Develop and implement operational strategies aligned with business goals to improve efficiency and scalability.
• Drive data-driven decision-making by analyzing operational metrics and identifying improvement areas.
• Lead process transformation initiatives for cost optimization, automation, and quality improvement.
• Collaborate with leadership to define KPIs, set targets, and ensure accountability across teams.
• Manage key vendor and partner relationships to ensure service excellence and cost-effectiveness.
• Anticipate risks and develop contingency plans to ensure business continuity.
• Drive change management initiatives for operational scalability and workforce alignment.
• Ensure compliance with all regulatory requirements and risk management frameworks.
• Prepare strategic reports and present insights to the executive team for business planning.

Key Requirements :

Success Metrics (KPIs) :