Team Lead Operations

Team Lead Operations

Key Responsibilities :

• Lead, supervise, and manage a team of claims adjudicators to meet accuracy, productivity, and turnaround targets.
• Monitor and ensure compliance with SLA, HIPAA, and other regulatory standards.
• Review complex claims, handle escalations, and provide expert resolution support.
• Conduct regular audits, identify process gaps, and implement corrective actions.
• Drive performance management through coaching, feedback, and periodic evaluations.
• Support training and upskilling of team members to maintain high process knowledge.
• Collaborate with quality, operations, and client stakeholders to improve service delivery.
• Prepare and present reports on team performance, quality metrics, and process improvement initiatives.
• Ensure adherence to company policies, compliance standards, and client expectations.

Mandatory Skills :

If interested candidates send resume to [HIDDEN TEXT]

WhatsApp : 9042296456

Skills Required

Hippa, Claims, Operations