TL Operations

We are hiring an Operations Team Leader to manage and support our claims adjudication team . The role involves supervising day-to-day operations, ensuring accurate and timely claims processing, maintaining quality standards, and meeting performance targets.

The QTL will act as a Subject Matter Expert (SME) for claims processes and help drive operational efficiency while ensuring compliance with internal policies and client requirements.

Key Responsibilities :

• Manage a team of claims adjudicators and oversee daily operations
• Ensure timely and accurate adjudication of claims as per guidelines
• Monitor individual and team performance against targets and SLAs
• Ensure process compliance, accuracy, and data quality

Mandatory Skills :

Skills Required

Sla, Operations