JP Morgan Chase - Quant Analytics Associate - Forecasting

Join the dynamic Workforce Planning organization, highlighting the chance to deliver quantitatively driven solutions and contribute to a team that supports various functions. The Workforce Planning (WFP) organization it is a part of Consumer and Community (CCB) Operations division. The Workforce Planning (WFP) Data Science organization is tasked with delivering quantitatively driven solutions to support the core WFP functions (demand forecasting, capacity planning, resource scheduling, and business analysis & support).

As a Time Series Demand Forecasting Associate in Workforce Planning, you will be responsible for forecasting contact center demand at the daily and monthly time interval out to several years to assist with resource planning across CCB operations. The role is focused on time-series forecasting, inferential statistics, data analysis and consulting with stakeholders to understand and explain our dynamic business.

The role applies operational analytics and strategy tools to enhance the integrated planning process, identify enhancements to the overall the forecasting process while supporting the development of analytical tools. The goal is to provide business insights needed in ensuring that forecasts are appropriately planned and in line with expectations so that our contact center network is optimally staffed, service goals are being met, and budgets are appropriately planned.

Job responsibilities :

• Identify opportunities to enhance existing call volume and productivity forecasting process.
• Monitor, Evaluate, and Improve Forecast Accuracy : Regularly assess the accuracy of forecasts by comparing them with actual outcomes, implement improvements based on findings, and use common sense approaches to explain changes and reasons for error.
• Possess strong interpersonal skills for partnering with various levels of the organization and influencing results.
• Provide analytical leadership to cross-functional team structure that prepares detailed integrated forecasts across multiple lines of business, and segments.
• Take complex results and communicating them in an easily understood way, focusing on how specific results fit into the bigger picture.
• Explore opportunities for creating frameworks for automation using Python.
• Stay Informed on Industry Trends : Keep abreast of industry trends, emerging technologies, and best practices in forecasting to ensure the organization remains competitive and innovative in its approach.

Required Qualifications, Capabilities and Skills :

Preferred Qualifications, Capabilities and Skills :

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

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(ref : iimjobs.com)