Technical Support Engineer

What You'll Do :

• Act as the first line of technical troubleshooting for Snapmint's merchants and customers.
• Diagnose, replicate, and resolve issues related to integrations (Shopify, WooCommerce, Magento, SFCC, custom APIs, etc.), payments, and reporting.
• Debug API calls, review logs, and provide structured insights to merchants and internal teams.
• Collaborate with Implementation Managers, QA, and Engineering to escalate complex issues and drive timely resolution.
• Document recurring issues, create FAQs / knowledge base articles, and recommend improvements.
• Monitor dashboards / alerts and proactively flag system issues before they impact users.
• Provide guidance to merchants on best practices during setup, testing, and post-launch.

What We're Looking For :

(ref : hirist.tech)