Program Manager, Managed Services

Position : Business Project Manager

Location : Mumbai

Industry : IT

Experience Required : 8-15 Years

End user computing, Datacenter, Managed Services, Networking

Job description

Program Manager / Operations Manager roles in managed services overseeing client relationships and service delivery aligning IT operations with strategic business goals.

Focus on high-level strategic objectives, managing multiple projects, and aligning with long-term vision, concentrate on the day-to-day execution, process improvement, team leadership, and managing IT infrastructure like, End user computing, datacentres, networks and cloud systems within the managed services context.

Objectives of this role :

• Maintain constant communication with client, team, and internal & external stakeholders to ensure proper operations of the client.
• Develop, implement, and maintain quality assurance protocols
• Increase the efficiency of existing processes and procedures to enhance the clients internal capacity
• Ensure that operational activities remain on time and within budget

Responsibilities :

Required skills and qualifications :

Preferred skills and qualifications