Service Delivery Program Manager

Position Title : Manager - Services Delivery

Location : Mohali

Shift – As per requirement

Position Overview :

In a projectized organizational structure, the Manager - Services Delivery is responsible for the successful execution of IT service projects while also overseeing and managing project-based teams. This role combines leadership in project delivery management responsibilities, fostering a high-performance culture and ensuring teams are engaged, skilled, and aligned with project and organizational objectives.

Key Responsibilities :

Delivery Management :

• Lead and oversee the successful delivery of IT service projects, ensuring alignment with scope, timelines, and budgets.
• Define project objectives, deliverables, and success criteria while managing project lifecycles.
• Track and report project progress using standardized dashboards and KPIs.

SLA and KPI Management :

Customer Relationship Management :

Operational Efficiency

Resource & People Management :

Risk and Issue Management :

Change and Transformation Management :

Governance and Compliance for Projects :

Delivery Financial Management :

Continuous Improvement :

Qualifications :

Key Competencies :

Work Environment :