Loyalty Program Partnership Manager

FUNCTIONAL AREA : Customer Experiences & Services

POSITION’S OBJECTIVE :

Manage the end-to-end onboarding and ongoing engagement of Rewards Partners that are a part of Fabfamily, ensuring customers can redeem their Fabcoins towards a variety of Experiences, Benefits, and Causes. Additionally, address and manage Fabfamily Members' queries and special requests as a secondary responsibility.

KEY RESPONSIBILITIES :

Onboarding and Management of Rewards Partners :

• Identify, negotiate, onboard and maintain robust relationships with Rewards Partners across various sectors such as travel & hospitality, dining, learning, sustainability and social impact.
• Conduct Reputational Due Diligence and basic evaluations on aspects such as Sustainability, Social Impact, Promotion of Traditional Knowledge & Culture, and Healthy, Conscious Living.
• Ensure adherence to the Fabcoin Multiplier concept, negotiating deals where Fabcoins are worth significantly more than One Indian Rupee for Experiences & Benefits.

Program Management :

Customer Engagement and Issue Resolution :

Data Monitoring and Reporting :

Promotions and Optimization :

JOB SPECIFICATION : Qualification :

Bachelor’s in Management or a related field

Knowledge and Skills Required :

Experience :

Interested candidates please share your resume at nishi.mishra@fabindia.net