Service Delivery Program Manager

Dear Candidate

Tata Consultancy Services is hiring for Service Delivery Manager

Experience : 5-12 Years

Location : Mumbai

WALK IN DRIVE DATE : 8-11-2025

WALK IN DRIVE LOCATION : Mumbai - Yantra Park Opposite Voltas HRD Trg Centre, Pokhran Road No 2, Subhash Nagar, Thane, Maharashtra, 400601

Roles and Responsibilities :

• Experience in Service Delivery / Program Management role
• Service Delivery Manager should work on multiple projects or initiatives.
• Need strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.
• Should take accountability for service delivery performance, meeting customer expectations, and driving future demand.
• Should be able to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.
• Building strong relationships with teams, clients,COE's and other stakeholders
• Collaborating with CSP ecosystem and bring more value adds & Service improvements across customers.
• Good Understanding of SOW,Scope,Risk Mgmt
• Monitoring & Tracking Service SLA and Risk Management
• Closely worked with Team / Leads and ensure timely delivery
• Weekly / Monthly Status Reporting to Customer and TCS leadership team
• Monitoring Compliance of all Security tools
• Yearly Customer Satisfaction Survery

Regards,

S.Shanbaga

Tata Consultancy Services

Human Resources TAG CSP