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Area Operations Head - GZB

Area Operations Head - GZB

ConfidentialGhaziabad, India
9 days ago
Job description

Job Title

Area Operations Head ( Assistant Manager-Operations)

Function

Regional Business

Reporting to

Area Head

1. Purpose

Responsible for ensuring timely and profitable delivery of shipments to customers through effective management of service center operations &am p PUD / DC operations in the area

2. Key Responsibilities

Responsibilities

Financial

  • Support Area Head in developing the budget for the Area
  • Ensure adherence to budgeted capital and operational costs for the Area Track Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK) on a regular basis and take corrective actions, if any

Operational

  • Ensure timely, accurate and profitable delivery of shipments to customers as per contractual terms and conditions through effective management of Area operations
  • Oversee the management of all Service Centers and PUD Centers in the Area to ensure efficient operations
  • Drive key performance metrics for various operations processes in the Area (Service Centers and PUD Centers)
  • Ensure adherence to Standard Operating Procedures and Execution Excellence in the Area (e.g. On-time delivery performance, Transit times, RTO reduction, Timely connectivity onto the network, Reduction in errors, etc.)
  • Support reach enhancement initiatives like Tier 2 and Tier 3 cities expansion, RSP development, etc. in the area as per the organization strategy
  • Ensure optimum productivity and utilization of fleet (feeder and milk runs) in the Area
  • Evaluate existing infrastructure for operations in the Area vis vis growth targets and prepare capital expenditure or capacity expansion proposals (service centers / PUD centers) Seek approval from the Area Head and forward the proposals to the concerned authorities for further due diligence / approvals

    • People

  • Provide direction, guidance and support to function employees in the Area to help them discharge their duties effectively
  • Monitor the performance of the team on a continuous basis to identify key performers
  • Mentor and coach subordinates to develop the team's capabilities and build a robust succession pipeline

    • 3. Key Result Areas and Key Performance Indicators

    S.no

    Key Result Areas

    Key Performance Indicators

    1.

    Optimize costs in the Area

  • . % reduction in Operating Costs for the area (i.e. OCPK and OCPM)

    • 2.

    Reach Enhancement

  • . Support Expansion into Tier 2 and Tier 3 cities as per plan (through RSPs and BDEs)

    • 3.

    Drive service quality and excellence in the Area

  • . Overall adherence to area service quality in terms of Net Service Levels (NSL)
  • . Delivery performance as per transit time for all products
  • . % undelivered shipments
  • . Adherence to SOPs (measured in terms of number of non-compliances / deviations) in terms of delivery and pick-ups
  • . Achievement of target NPS Scores for the Area

    • 4.

    Ensure Security of Shipments

  • . Number of open security related cases in the Area

    • 5.

    Ensure Regulatory Compliance

  • . Compliance to all applicable regulatory requirements

    • 6.

    Drive Operations of Channel Partners attached to the Area

  • . Operational Performance of
  • RSPs
  • PDAs
  • Delivery Agents

    • 7.

    Drive Operations Process Efficiency and capability

  • . % increase in operational productivity in the Area (measured as shipments / employee )
  • . % coverage of employees - direct and indirect (as per plan) in Area in terms of conduct of operations training programmes

    • 8.

    Ensure Performance Driven Culture

  • . Adherence to Performance Management system timelines and guidelines

    • 9.

    Support Employee Capability Building

  • . % Key area positions with identified successors / potential successors

    • 10.

    Drive employee morale and engagement

  • . Employee Attrition (%)
  • . PDA Attrition (%)
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    Area Head • Ghaziabad, India

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