Sr. Quality Associate (Commercial Banking + Booking)

About Client :

A leading BPO Organization

Job Role : QA / Sr QA

Position Summary :

We are seeking a highly detail-oriented and analytical Quality Analyst with hands-on experience in US Commercial Banking operations , especially Loan Booking processes. The ideal candidate should have an in-depth understanding of loan documentation , credit approvals , and client onboarding processes. This role involves auditing loan bookings, identifying discrepancies, ensuring compliance, and supporting overall operational excellence.

Key Responsibilities :

• Review and audit loan documents including Boarding Sheets, Credit Approval Packages, Funding Reviews, Loan Agreements, Promissory Notes , and other supporting documents.
• Ensure completeness, accuracy, and compliance of documentation as per credit guidelines.
• Onboard new clients and process credit actions (new / renewed / modified loans) in the Bank s Client Onboarding and Core Banking Systems .
• Conduct detailed investigations based on reporting findings and RCA (Root Cause Analysis) tools.
• Share daily audit results with stakeholders and maintain internal reports.
• Meet Quality and Production SLAs and initiate actions to improve quality standards.
• Analyze loan modification workouts including servicing notes, payment history, and income documentation for compliance.
• Prepare and present weekly / monthly performance dashboards and analysis reports.
• Highlight and mitigate process variations with actionable suggestions.
• Communicate with clients / internal teams through emails and calls for clarification / reporting.

Required Skills :

Domain / Functional :

Technical :

Soft Skills :

Preferred Qualifications :

Location : Bangalore

Night shift (30kms cab facility)