Associate Quality Manager

Position Summary

This position is responsible for leading the assigned Quality Assurance team to consistently achieve business results and to ensure internal / external customer / client service expectations are fulfilled.

This position will also be responsible for performing project management duties including planning, scheduling, and controlling quality assurance activities to meet performance / quality, cost, and time objectives.

Job Responsibilities

• Leads, develops and coaches team : - Provides clear expectations, feedback and recognition - Participates in the hiring / selection process - Writes and conducts performance evaluations and progress reports - Handles associate relations issues
• Delivers results in line with the following key metrics / accountabilities : - Development project timelines - Application quality, system uptime and system performance targets - Associate retention
• Develops QA plans, test strategies and procedures.
• Performs workload analysis and reviews and assesses test coverage.
• Promotes a consistent testing methodology and ensures that prescribed QA practices and methods are utilized throughout the entire QA process.
• Partners with QA Architect to develop and maintain standards for quality assurance methods, processes, systems and procedures, including maintaining testing tools and defect tracking tools.
• Works with other senior members, managers and architect to assess / introduce / implement new quality assurance frameworks, tools and processes.
• Communicates with third party vendors, end users, customers and internal product stakeholders on systems requirements, enhancements and recommendations to support business direction.
• Develops and maintains a solid understanding of the technology tools and trends and remains current in new technology developments and their potential impact on the department.
• Carries out responsibilities in a fair, ethical and non-discriminatory manner and ensure that staff follows these same guidelines.
• Manages expenses in line with departmental budgets and corporate business conditions.
• Enforces and supports all company policies and procedures. Fully supports the company's commitment to safety and the environment and strives to maintain a clean, healthy and safe workplace.

Competencies

Qualifications

Experience :

Education

Other Skills / Qualifications

Skills Required

Automated Testing Tools, Software Development Methodologies