Client Director — Strategic Accounts (IT Services)

Client Director — Strategic Accounts (IT Services)

Company : Teceze

Portfolio Size : ~$50M annual revenue (multi‑country)

Reports to : VP / Head of Strategic Accounts (or Regional MD)

Direct Reports : 5 (Sales / AM, Presales / Solutions, Delivery / CSM mix)

Location : — Travel : up to 25–40% as needed

Role Summary :

Teceze is seeking a Client Director to own end‑to‑end success and growth across a ~$50M client portfolio in our IT Services business. The role is the single point of contact and overall executive owner for assigned accounts—spanning Sales, Presales / Solutions, Service Delivery, and Customer Success . You will lead a team of five, orchestrate cross‑functional resources, and run a rigorous governance cadence to achieve revenue growth, margin expansion, contractual compliance, and outstanding customer experience.

Key Responsibilities :

Customer Leadership & Executive Ownership

• Serve as the primary executive contact and trusted advisor for client CXO and VP stakeholders; provide clear, proactive communication and rapid escalation management.
• Run a structured governance model : weekly ops reviews , monthly service reviews , and quarterly executive business reviews (QBRs / EBRs) covering outcomes, KPIs, risks, and roadmap.

Sales & Growth

Presales & Solutions

Service Delivery & Customer Success

Commercial & Contract Management

People Leadership

Risk, Compliance & Security

Stakeholder & Ecosystem Management

Success Metrics (KPIs)

110% .

Qualifications