Customer Support Associate

About OZiva

OZiva is India's leading clean, plant-based nutrition and wellness brand. We are on a mission to empower every individual to be a better version of themselves by providing holistic wellness solutions rooted in science, nature, and innovation. Backed by science and guided by purpose, we offer a range of products that promote better health, fitness, skin, and hair - all made with the cleanest, most effective plant-based ingredients.

About this Role :

We're looking for empathetic, well-spoken, and driven individuals to join our Customer Support & Experience Team. You'll play a key role in helping them navigate our offerings, identify the right products for their needs, and offer tailored support to drive conversions - all with a focus on compassion, trust-building, and meaningful conversations.

Key Responsibilities

• Communicate with customers via calls to address queries, resolve concerns, and provide effective solutions.
• Offer personalised recommendations tailored to customer needs, ensuring a positive and seamless experience.
• Deliver professional, empathetic, and high-quality support while adhering to defined processes and service standards.
• Resolve customer concerns promptly and efficiently to maintain high levels of satisfaction and loyalty.
• Share customer insights and feedback with internal teams to drive continuous improvement in products, services, and processes.
• Achieve defined performance metrics and service benchmarks consistently.

What We're Looking For

Qualification :

HSC (12th) with 0-3 years of work experience. Graduates are also welcome.

What We Offer

Work-from-home flexibility

Group Mediclaim Policy & Personal Accident Insurance.

Training and guidance on OZiva's product range and communication techniques

An opportunity to be part of a high-impact team working on one of the most important growth levers at OZiva.

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