About the job
Job Description Fractional CTO (Chief Technology Officer)
Location : Hybrid, 2 days in office, 15-20 hours a week, NCR based only
Engagement Type : Fractional / Part-Time
About Hair Originals
Hair Originals is a fast-growing, fashion-led D2C brand specializing in premium hair extensions and hair solutions. With strong offline and online presence (website, offline stores, and home trial services), we are on a mission to revolutionize the hair fashion industry in India and beyond. As we scale, we are building a seamless omnichannel tech ecosystem to deliver a world-class customer experience.
Role Overview
We are looking for a Fractional CTO to partner with the leadership team and act as the strategic advisor and hands-on technology head for Hair Originals. This role is ideal for a senior technology leader who enjoys building scalable systems, customer-centric products, and integrating multiple platforms into a unified ecosystem, but prefers part-time / consulting-style engagement.
Key Strategy & Leadership
- Define and execute the overall technology roadmap for Hair Originals.
- Ensure seamless integration between Website (Shopify), Unicommerce, logistics partners, Offline Stores, Home Trials, LMS (LeadSquared), CRM, WhatsApp bots, and other marketing tools (like CleverTap etc.).
- Build and maintain a robust, scalable, and secure tech ecosystem to support omnichannel retail.
- Advise leadership on emerging technologies, MarTech tools, and cost-effective solutions for growth.
Product & Platform Development
Oversee revamp of the Hair Originals entire Omni channel ecosystem to deliver consistent, high-quality customer experienceDefine tech & product architecture for omnichannel journeys (website call center store home trial / Offline stores).Build Techology / product roadmaps for customer journey automation, personalization, and data-driven engagement.Ensure smooth functioning and uptime of all digital platforms.Agency / Partner Management
He will be a one man army who will make things done though a external agencyManage and mentor external tech / product agency as an extended team.Set clear processes, workflows, and SLAs for technology partner.Review and approve tech deliverables, ensuring alignment with business goals.Data, Analytics & Security
Create unified customer data models to enable single customer view.Ensure data flows seamlessly across marketing, sales, operations, basically across all platforms.Implement analytics dashboards for leadership to track KPIs (conversion rates, funnel drops, lead quality, etc.).Maintain best practices for cybersecurity, backups, and compliance.Key Requirements
10+ years of experience in technology / product leadership roles, ideally in D2C, e-commerce, or consumer tech startups.Strong knowledge of Shopify ecosystem, Unicommerce, CRM tools (LeadSquared), marketing automation (CleverTap), WhatsApp API integrations, and omnichannel retail systems.Hands-on ability to evaluate vendors, manage integrations, and deliver scalable solutions.Strategic thinker with an execution-first mindset.Prior experience as a CTO, Head of Product / Tech, or senior architect in growth-stage companies preferred.Open to fractional / part-time engagement (2 days a week in office, rest WFH for 15-20 hours a engagement : Fixed monthly retainer + performance-linked directly to the CEO / CBO.(ref : iimjobs.com)