Customer Service Executive - Customer Interaction Suite

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description -

The role is responsible for managing customer queries and operations.

This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities

Taking ownership of customer issues reported, solving their problems through by providing resolution.

Researching, diagnosing, troubleshooting, identifying solutions to resolve system / application issues.

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Ensure SLA are achieved & work proactively to maintain the same. Desired Skill sets

Demonstration of problem-solving skills

Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.

Maintain awareness of latest technologies in the domain

Skills Required

Researching, Problem-solving, Troubleshooting