Customer Experience Executive
ConfidentialBengaluru / Bangalore, India7 days ago
Job descriptionREPORTS TO : Supervisor / TL Customer Experience Handling customer queries (Outbound calls). Handling customers queries (Chat support). Reminding / connecting with customers to collect invoice due amount. Coordinating with internal departments to prioritize resolution of customer queries. Handling social media escalations. Reaching out to detractors to understand their concerns. Supporting to enhance overall NPS / C-Sat. Responding to customers reaching out via email. Candidate must possess at least Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree (in any field). Punctual and motivated. Excellent verbal and written communications skills. English & Hindi fluency required (at least Upper-Intermediate level). Freshers and experienced candidates can apply (Experience will be preferred over freshers).
Role Dimensions
- ROLE : Executive Customer Experience
- LOCATION : Bengaluru
- NUMBER OF DIRECT REPORTEES : Individual contributor role
Key Relationships
About The Role
Preferred Qualifications
Skills : communications,customer experience,social media management,verbal communication,customer service,customer,hindi,problem solving,written communication,english,chat
Skills Required
Customer Service, Communications, Written Communication, Chat, Social Media Management, Verbal Communication, English, Hindi, Problem Solving, Customer Experience
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Customer Experience • Bengaluru / Bangalore, India
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