AGM / GM- US Healthcare Operations(With Leading Healthcare Org)

Key Responsibilities :

• Lead and manage large-scale Health & Welfare operations, ensuring seamless service delivery in alignment with US Healthcare domain regulations.
• Oversee enrolment processes, file processing, data processing, and carrier file management, ensuring compliance and accuracy.
• Manage health payroll operations, ensuring timely and error-free processing.
• Drive operational excellence by implementing process improvements, automation, and best practices.
• Ensure regulatory compliance and adherence to HIPAA and other US healthcare industry standards.
• Work closely with stakeholders, clients, and internal teams to streamline healthcare benefits administration.
• Lead health implementation projects and ensure successful execution of benefits programs. Manage a team of 100+ employees, including hiring, training, mentoring, and performance management.
• Drive service level agreements (SLAs), key performance indicators (KPIs), and quality metrics. Collaborate with cross-functional teams to enhance operational efficiency and client satisfaction. Provide strategic insights and recommendations to senior leadership on process optimization and business growth.

Key Requirements :