IN_Associate_Application Support_IN IT Services CO_IFS_PAN India

Line of Service

Internal Firm Services

Industry / Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Associate

Job Description & Summary

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.

In infrastructure engineering at PwC, you will focus on designing and implementing robust and scalable technology infrastructure solutions for clients. Your work will involve network architecture, server management, and cloud computing experience.

Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm's growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary :

Tech Hub enables our company's businesses to achieve their technology-driven goals. The work undertaken in Tech Hub covers a range of areas from leading and supporting the company through to the build or adoption of new technology, to protecting against risk, and delivering valuable data insights that transform our technology capabilities.

Candidate provides second-line support, handling complex technical issues and ensuring the seamless operation of application support. This role demands a strong analytical mindset, excellent communication skills, and the ability to work collaboratively with cross-functional teams

Responsibilities :

• Provide 2nd and / or 3rd level support, resolving complex technical issues.
• Log and track 2nd and / or 3rd level support requests, ensuring timely resolution.
• Review and oversee documentation including : guides, FAQs and knowledge based articles.
• Collaborate with other IT teams to ensure seamless service delivery.
• Performing effective Incident resolution, Problem Determination and Root Cause Analysis in accordance with Service Level Agreements (SLAs).
• Conducting system analysis, configuration management and develop improvements for system software performance, availability and reliability.
• Provide guidance and support to first-line support staff.
• Work with other IT teams to resolve system-wide issues.
• Understanding the impacts of upcoming enhancements to the environments.
• Support developers by enabling structured and managed environments and deployment processes.
• Document and review requirements, processes and procedures.
• Create and manage DevOps pipelines for the firm.

Mandatory Skill Sets :

Preferred Skill Sets :

Years of Experience Required :

4+ yrs

Education (if blank, degree and / or field of study not specified)

Degrees / Field of Study required : Bachelor of Engineering

Degrees / Field of Study preferred :

Certifications (if blank, certifications not specified)

Required Skills

Applications Support

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Architectural Engineering, Business Continuity, Cloud Architectures, Cloud Compliance, Cloud Infrastructure, Cloud Migration, Cloud Virtualization, Communication, Continuous Deployment, Continuous Integration / Continuous Delivery (CI / CD), Data Infrastructure, DevOps Practices, Disaster Recovery, Emotional Regulation, Empathy, Google Cloud Platform, Hardware Troubleshooting, Hybrid Cloud, Identity and Access Management (IAM), Inclusion, Infrastructure Architecture + 26 more

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date

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Skills Required

Cloud Services, Devops, Software Development, Support Tools, ticketing systems