Team Lead - Outbound SalesAmbak • Delhi, India

Team Lead - Outbound Sales

Ambak • Delhi, India

5 days ago

Job description

Key Responsibilities :

Tele-Sales Team Management
Manage and lead a team of 15–20 outbound tele-sales executives
Ensure daily performance targets (logins, calls, conversions) are met and exceeded
Conduct regular team huddles, feedback sessions, and performance reviews Operational

Metrics Ownership :

Monitor and drive KPIs including :

Attrition, Shrinkage, Occupancy, Login Hours

Productivity, Conversion %, AHT, Contractibility

Dialer utilization and lead penetration

Ensure 100% adherence to SOPs, quality parameters, and call hygiene

Stakeholder & SLA Management :

Act as a bridge between on-ground tele-sales teams and business stakeholders

Collaborate closely with Quality, HR, Training, and Product teams to drive performance

Own key SLAs linked to sales volumes, TATs, and lead utilization

Process Excellence& Escalation Handling

Identify workflow gaps and proactively implement process improvements

Resolve escalations and lead by example in high-pressure or volume surge environments

Support hiring, training, and team development initiatives

What We’re Looking For :

6–12 years of relevant experience in outbound tele-sales / inside sales

Minimum 3–5 years in a team lead / assistant manager capacity managing 15+ team members

Hands-on with sales CRMs, dialers (e.g., Ameyo, Exotel), Excel, and reporting tools

Strong understanding of operational levers and BPO / tele-sales metrics

Excellent communication, people management, and problem-solving skills

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Sales Team Lead • Delhi, India

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