International T&C Platform Operations Lead

Role Summary

The International T&C Platform Operations Lead is part of the international team, which is driving commercial excellence in Tenders & Contracts across Pfizer International Commercial division. The colleague is responsible leading Digital relationships and partnership to ensure that the T&C Ecosystem and all solutions are operating smoothly on a day-to-day basis. The person provides strategic input and technical expertise to ensure that the platform meets or over-accomplishes on user needs. The colleague will lead the platform optimization by leveraging the Agile methodology & AI solutions. The senior manager will oversee continuous improvement and all platform related projects to ensure a coherent platform, which is scalable, sustainable, and stable. The colleague, as an SME, is accountable for partnering with country Tender & Contracting Leads and their cross-functional teams to oversee and lead trainings and onboardings to the various platforms and solutions.

Role Responsibilities

Overall accountability for the Tenders & Contracts platform used by 100+ countries across International Developed Markets (IDM) and Emerging Markets (EM)

• Lead day-to-day platform operations
• Manage relationship with the Digital teams and local Tenders & Contracts (T&C) team across markets
• Business point of contact for T&C platform solutions
• Prioritize and support issue resolution based on business value, criticality, and other factors
• Lead maintenance backlog and drive execution through Digital and vendor teams
• Partner with International Tenders & Contracts Commercial team, Digital teams & market T&C teams to implement new solutions, platform upgrades & AI transformation
• Own KPI reporting on platform usage, health, and key benefits / challenges
• Manage T&C platform support / maintenance team, Pfizerworks (Analytics) support / maintenance team on behalf of International Tenders & Contracts commercial team

Facilitate strategy development and implementation to advance the Tenders & Contracts platform

Drive country platform engagement to achieve international standard processes, remove duplication and to maximize country efficiencies and business impact

Basic Qualifications

Preferred Qualifications

ORGANIZATIONAL RELATIONSHIPS :

Other Information

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Mkt & Sales / Commercial Bus

Skills Required

Tableau, Microsoft Office Tools, Agile Methodology