System Engineer, Senior - ServiceNow CMDB

What you’ll do :

We’re looking for a deeply collaborative and adaptable Senior Engineer to lead the charge in advancing our discovery and data health initiatives. In this role, you’ll work at the intersection of data engineering, platform reliability, and intelligent discovery systems—ensuring our data is not only accessible and discoverable, but also trustworthy and actionable

In this role, you’ll partner closely with cross-functional teams to design and implement scalable solutions that improve data quality, lineage, observability, and discoverability across our ecosystem. Your work will directly empower the company to make faster, smarter decisions with confidence in the data they rely on.

• Manage and enhance the ServiceNow CMDB, ensuring accuracy, completeness, and alignment with company and ITIL standards.
• Troubleshoot and resolve root cause for discovery errors pertaining to probes, sensors, patterns, MID server configuration, and ACC-V, ensuring optimal coverage in both On Prem and Cloud (AWS and Azure) environments .
• Monitor and improve data quality and the CMDB Health Dashboard, ensuring ongoing health and governance of the “4 C's”
• Manage and maintain the Identification and Reconciliation Engine (IRE) rules.
• Manage Service now platform performance health where applicable to CMDB, Discovery, and SAM Pro
• Configure and extend ServiceNow Patterns to improve data ingestion and normalization.
• Develop automation to assist with data quality and process overhead
• Manage CMDB integration health with other enterprise platforms
• Create and maintain CMDB documentation, architecture diagrams, and training materials.
• Support audits, compliance, and risk initiatives by ensuring the integrity and traceability of CMDB data.
• Provide catalog item development and support

What you’ll bring :

Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!