ServiceNow Architect

Overview

PepsiCo is seeking a seasoned ServiceNow Architect with deep expertise in Technology Excellence domains (ITSM, ITOM, SecOps, APM, SPM, OT) to lead the solution design, platform governance, and architectural oversight of our ServiceNow ecosystem. This role is instrumental in ensuring that platform capabilities align with enterprise architecture, business objectives, and industry best practices.

Responsibilities

• Define and maintain the ServiceNow architectural blueprint for Technology Excellence domains, ensuring alignment with PepsiCo’s strategic and operational goals.
• Lead solution design reviews, ensuring proposed configurations and customizations adhere to architectural standards and best practices.
• Develop and enforce platform standards, guardrails, and design guidelines to ensure consistency, scalability, and maintainability.
• Provide technical advisory and support to developers, administrators, and project teams across ServiceNow initiatives.
• Collaborate with business and IT stakeholders to translate business needs into architectural guidance and platform capabilities.
• Ensure platform solutions meet performance, security, and compliance requirements.
• Support the evaluation of new ServiceNow capabilities and modules, advising on their fit within the existing architecture.
• Maintain comprehensive technical documentation, including reference architectures, design patterns, and governance models.
• Act as a mentor and thought leader, promoting architectural excellence and continuous improvement across the ServiceNow community at PepsiCo.

Qualifications