Customer Master Data Process Design Manager

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. Our people want to play their part in solving the big, sophisticated challenges facing our world today and, guided by our bp values, are working to help meet the world's need for more energy while lowering carbon emissions. In our offices at Pune, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions as an integrated part of bp.

Would you like to discover how our diverse, hardworking people are owning the way in making energy cleaner and better – and how you can play your part in our outstanding team

Join our team, and develop your career in an encouraging, forward-thinking environment!

About The Role

The Customer Master Data Process Design Manager provides support to the Head of Transformation and Innovation - Customer and is responsible for the management of the relevant Customer Master Data processes with the bp group's Enterprise Activity Model (EAM).

The role will support the design, development and delivery of the Customer process strategy and process performance outcomes for bp. This includes accountability for end-to-end process design for Customer Master Data, actively working with key stakeholders across the bp group such as Finance and Procurement.

The Process Design Manager is expected to drive process standardization, harmonization, and integration across business units, ensuring that processes are optimized for efficiency, compliance, and customer experience.

The role is responsible for developing and implementing end to end aspirational global process standards for the future. Working with key stakeholders across the bp group e.g. C&P, Finance and Procurement, conduct fit-gap analyses to identify differences between current and future processes. Lead improvement initiatives to align with the new standards, ensuring consistency in standardization, automation, controls, and digitization across the organization.

The role will be responsible for defining process KPIs, actively monitoring and analyzing regional and global process performance to identify improvement opportunities and to facilitate end-to-end process design / optimization. The post holder will provide primary support to the relevant Process Advisory Groups and councils to ensure process efficiencies are identified and realized.

The Process Design Manager will need to maintain high standards of communication, impact analysis and evaluation of process changes.

In addition, the Process Design Manager is accountable for building and developing capability within the team and providing expert guidance in the above process areas

What You Will Deliver

Process standardization

• Recommend process automation, digitization and modernization based on 'to be' aspirational global process standards.
• Drive integration between processes (e.g. O2C, C&P, Finance, Supply) with the target of end-to-end optimization and clear lines of accountability
• Coordinate with technology, operational teams and the businesses to standardize where possible, share learning and best practices, and ensure alignment with the end-to-end process objectives and initiatives
• Maintain process models ensuring all agreed scope changes are fully documented and updated (i.e. in ARIS and other core applications).
• Provide a global, standardized view on the design configuration of controls for the relevant process area. Review and endorse control design changes (e.g. new / retire Automated Business Controls (ABCs)).

Process analysis & CI opportunity identification

CI opportunity evaluation

Project management & support

Process governance, maintenance & operational integrity

Centre of expertise

What You Will Need To Be Successful

Essential Experience

Desirable Criteria

You will work with

Types Of Relationships Internally And Externally

Skills Required

Project Management, Change Management, Process Management, Business Process Analysis