Manager, Business Operations

Job Specifications :

• Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, MS Teams).
• Experience with Oracle ERP, Salesforce, Rapid Response, Demantra, SAP is advantageous.
• Strong analytical skills to identify root causes and provide feedback / solutions to complex problems.
• Adapt quickly to new systems, processes, and policies.
• Remain calm under pressure and maintain attention to detail.
• Excellent multitasking and prioritization skills; able to make quick, accurate decisions.
• Strong communication skills for clear, accurate interaction across cultures and mediums (in-person, written, teleconference).
• Demonstrated ability to collaborate inclusively, build trusting relationships, and represent the department in special projects.

Education & Experience :

• Minimum 8+ years experience in Business Operations, Customer Service back office within technology industry; semiconductor industry preferred.
• Experience leading teams and people management.
• Master's degree in Business Management, Analytics, Supply Chain, or Operations.
• Proficient in planning, prioritization, and quality timely output.
• Positive attitude with willingness to learn and upskill in tools like Tableau, Power BI.
• Flexibility for evening calls for HQ reviews and transition meetings.
• Strong problem-solving, analytical, and conceptual skills.
• Excellent verbal and written communication skills.

Skills Required

Order Management, Forecasting, Customer Service, Data Analysis