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Lead - Business Operations
ConfidentialBengaluru / Bangalore3 days ago
Job description5+ years in business operations, preferably in fintech, SaaS, or financial services. Proven expertise in process design and operations optimization. Advanced skills in Excel; familiarity with automation tools and dashboards is a plus. Excellent written and verbal communication skills. Prior team management experience is a strong advantage. Process Thinking & Problem Solving Decision-Making & Prioritization Stakeholder Management Analytical Mindset Strong Accountability & Detail Orientation Team Mentorship & Ownership
As a Lead - Business Operations , you will drive end-to-end operational excellence in merchant onboarding, process improvements, and stakeholder collaboration. You ll be responsible for leading initiatives, analyzing data, and ensuring streamlined workflows, all while mentoring a high-performing team.
Key Responsibilities
- Lead and optimize the merchant onboarding process across verticals to ensure SLA adherence and high NPS.
- Own operational metrics such as TAT, accuracy rate, and case resolution timelines.
- Drive process innovation through automation and tool enhancements.
- Collaborate with Sales, Product, Risk, and Compliance teams to manage exceptions and improve workflows.
- Conduct regular audits and identify areas of improvement across operations.
- Develop and maintain dashboards, process documentation, and business review reports.
- Mentor and manage a team of associates and senior associates to ensure team success and growth.
Experience and Skills Required
Key Attributes for Success
Skills Required
Operational Excellence, Process Design, Loans, Stakeholder Management, Operations, Analytics
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Operation • Bengaluru / Bangalore