This job offer is not available in your country.
Workforce Optimization Expert
beBeeWorkforceChennai, India1 day ago
Job descriptionDemonstrate strong analytical skills to interpret data and make informed decisions quickly Excellent communication skills to collaborate effectively with operations teams and escalate issues when necessary Able to work under pressure and adapt to changing circumstances in a fast-paced environment Proficiency in workforce management software and tools to optimize performance Familiarity with contact center operations and key performance metrics
Workforce Management Specialist
This role is focused on monitoring and managing call volumes, agent availability, and workload distribution in real-time.
Main Responsibilities :
- Analyze queues for opportunities to improve operational efficiency and take corrective actions accordingly
- Monitor call volumes, agent status, and queue lengths to identify potential issues and implement solutions
- Adjust agent schedules proactively based on call volume fluctuations to ensure optimal resource allocation
- Evaluate and manage agent breaks and unplanned absences to maintain a high level of service
- Generate reports on key metrics such as call volume, average handle time, and service level attainment
- Collaborate with operations teams to identify and address operational challenges and develop strategies to mitigate them
Requirements :
About the Job :
This position will be working in a 24 / 7 contact center environment, requiring flexibility and adaptability.
Create a job alert for this search
Optimization Expert • Chennai, India
Related jobs
Recruiter – Europe Hiring Specialist.We are seeking a highly motivated Recruiter with strong experience in European hiring.
The ideal candidate will manage end-to-end recruitment processes across mu...Show moreLast updated: 15 days ago
Manage end-to-end payroll processes ensuring accuracy and timeliness.Oversee statutory compliance and labor law adherence, including audits and inspections.
Implement and maintain HRMS & payroll...Show moreLast updated: 30+ days ago
- Promoted
Talent Acquisition Expert
beBeeRecruiterChennai, India Our organization prides itself on being a dynamic, culturally diverse and innovative workplace where talent is our main focus.
At the heart of our business are expert sourcing specialists who partne...Show moreLast updated: 1 day ago
- Promoted
HR
ConfidentialChennai, India To ensures effective utilization and maximum development of human resources.Carry out necessary steps to fulfill the hiring needs of the organization.
Develop fair HR policies and ensure employees u...Show moreLast updated: 25 days ago
- Promoted
Workforce Management Analyst
Gainwell TechnologiesChennai, IN Greeting From Gainwells Technology : .A WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecast...Show moreLast updated: 14 days ago
- Promoted
Senior Manager - Recruitment (RPO) - Auto
TaggdChengalpattu, Tamil Nadu, India Manager – Senior Recruitment (RPO).Manage end-to-end recruitment delivery for the automotive client under the RPO model.Ensure 30–40 successful hires per month, meeting agreed timelines and quality...Show moreLast updated: 11 days ago
Tecnical Recruiter
N Consulting LtdChennai, Tamil Nadu, IndiaQuick Apply
- Promoted
Talent Acquisition Strategist
beBeeSourcingChennai, India We are a digital marketing agency with over eight years of experience and $150 million in ROI generated for our clients.We've helped more than 200 businesses scale through data-driven growth strate...Show moreLast updated: 1 day ago
- Promoted
Placement Coordinator
CREDO SYSTEMZChennai, India Credo Systemz is a premier software training institute based in India.We have trained over 20,000 candidates worldwide through classroom, online, and corporate training programs.We offer job-orient...Show moreLast updated: 8 days ago
- Promoted
Hiring Recruitment Consultants
ConfidentialChennai Lead end-to-end recruitment processes across multiple roles and various industries.Source candidates through non-traditional channels (LinkedIn, referrals, direct outreach and the like).Collaborate...Show moreLast updated: 25 days ago
- Promoted
Workforce Management Analyst - Forecasting
Gainwell TechnologiesChennai, IN Workforce Management (Forecasting).A WFM (Workforce Management) short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and curr...Show moreLast updated: 14 days ago
- Promoted
Recruitment Manager
JOBWORLD INDIA PRIVATE LIMITEDChennai, Tamil Nadu, India Manage end-to-end recruitment process for technical roles, including sourcing, screening, interviewing, and onboarding candidates.
Develop and maintain relationships with clients to understand their...Show moreLast updated: 23 hours ago
- Promoted
Recruiter Trainee
ConfidentialPune, Chennai Recruitment Process Management.Undergo comprehensive training to understand recruitment fundamentals and best practices.Collaborate with hiring managers to gather staffing requirements and contribu...Show moreLast updated: 13 days ago
- Promoted
Talent Acquisition Consultant
ALLEN DigitalChennai, Tamil Nadu, India We're Hiring : Non-Tech Recruiter.Working Days : 6 Days a Week (Full-Time).Allen is an education powerhouse in the coaching industry with 36+ years of teaching experience, 30 L+ students mentored, 7....Show moreLast updated: 1 day ago
- Promoted
HR Recruiter
Linz TechnologiesGreater Chennai Area, India The ideal candidate will be comfortable meeting new people frequently and have an ability to determine a candidate's potential through clever questions.
They should have excellent organizational ski...Show moreLast updated: 30+ days ago
- Promoted
HR Recruiter
Qualis1 Inc.Chennai, IN PM – 12 : 30 AM IST (Evening Shift).The recruiters will work closely with hiring managers and leadership to identify, attract, and onboard top talent for diverse roles in India.This is a high-ownersh...Show moreLast updated: 9 days ago
- Promoted
SAP HR Specialist - HCM Module
People Prime World WideChennai About Company : Our client is a trusted global innovator of IT and business services.We help clients transform through consulting, industry solutions, business proce...Show moreLast updated: 30+ days ago
HR Specialist
Cynosure Corporate SolutionsChennai, TN, inQuick Apply
- Promoted
Hiring Strategic Recruiter
beBeeTalentChennai, Tamil Nadu, India Strategic Talent Acquisition Manager.This is a critical role providing extensive recruiting solutions and strategy to assigned divisions / departments.
The successful candidate will own full recruitme...Show moreLast updated: 1 day ago
- Promoted
Human Capital Consultant
HCLTechchennai, tamil nadu, in Experience - 8 to15+ yrs HCM consulting experience.Provide expert guidance and support to our clients in the area of Human Client Management (HCM).
Passionate about helping clients with their digita...Show moreLast updated: 14 days ago