Customer Relations Executive

Company Description

Since our establishment in 2013, Airpack India has been at the forefront of innovative packaging solutions. We are renowned for delivering high-quality inflatable packaging products that ensure safe transportation and protection of valuable goods. With over a decade of experience, we have earned a strong reputation for excellence, reliability, and customer satisfaction. Our offerings include a range of protective and eco-friendly packaging solutions, redefining packaging standards for safer and greener shipping.

Role Description

This is a full-time hybrid role for a Customer Relations Executive based in Ahmedabad, with some work-from-home flexibility. The Customer Relations Executive will be responsible for managing client relations, ensuring customer satisfaction, and providing exceptional customer service. They will handle day-to-day tasks such as communicating with clients, addressing inquiries, resolving issues, and maintaining a positive company image.

Qualifications

Interpersonal Skills and Communication

Client Relations, Customer Satisfaction, and Customer Service

Proven ability to handle customer concerns and provide solutions

Strong problem-solving and organizational skills

Proficiency in CRM software and MS Office

Bachelor’s degree in Business Administration, Marketing, or a related field

Experience in the packaging industry is a plus