Colleague Enablement - Business Analyst

Join us at Zoetis India Capability Center (ZICC) in Hyderabad, where innovation meets excellence. As part of the world's leading animal healthcare company, ZICC is at the forefront of driving transformative advancements and applying technology to solve the most complex problems. Our mission is to ensure sustainable growth and maintain a competitive edge for Zoetis globally by leveraging the exceptional talent in India.

At ZICC, you'll be part of a dynamic team that partners with colleagues worldwide, embodying the true spirit of One Zoetis. Together, we ensure seamless integration and collaboration, fostering an environment where your contributions can make a real impact. Be a part of our journey to pioneer innovation and drive the future of animal healthcare.

The Five9 Business Analyst will be responsible for collaborating with the business to assist with building business cases for customer engagement capabilities. This will be achieved through the expansion or introduction of new Five9 functionalities to increase customer engagement. This role should become the trusted advisor to key stakeholders for continued growth and expansion of the Zoetis Five9 technology roadmap. The Five9 Business Analyst will partner with the key business stakeholders in US and International markets for development and ongoing review of potential use cases, while ensuring it will meet global priorities, corporate objectives and fulfillment of end user requirements. This role will also partner with technical teams to perform solution design and implementation of enhancements, ensuring successful cross team coordination and harmonization across the globe.

POSITION RESPONSIBILITIES

• . Percent of Time

Collaborate with US and International stakeholders in a regular cadence to review, refine, clarify, and prioritize user stories based on agreed prioritization framework using Agile tools such as JIRA, Asana, and Confluence 30%

Generate appropriate documentation and deliverables to support successful delivery of projects 20%

Collaborate with cross-functional and technical teams to design solutions and meet business requirements 15%

Establish and maintain business relationships with key internal customers including Sales, Service, Enabling Function, and Sustainability teams, as well as peers 15%

Leverage industry best practice by engaging and managing corporate relationships with select strategic external partners / subject matter experts to develop, upgrade, or enhance system / processes 20%

ORGANIZATIONAL RELATIONSHIPS

Commercial cross-functional team that includes but not limited to Functional SMEs, Developers, Product Owners, Zoetis Business, Managed Service Providers, Project Managers.

EDUCATION AND EXPERIENCE

TECHNICAL SKILLS REQUIREMENTS

Basic Qualifications :

PHYSICAL POSITION REQUIREMENTS

Note the physical conditions in which work will be performed, if applicable to the position. Examples : Lifting, sitting, standing, walking, ability to travel, drive, unusual attendance requirements, weekend work or travel requirements, etc.

Working Hours : 100 Am - 9 : 00 pm India Time

About Zoetis

At Zoetis , our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

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Skills Required

SDLC best practices, DevOps framework, Five9 Call Center applications