Cafe Manager

We are looking for a Cafe Manager to organize daily operations and motivate our staff to provide excellent customer service.

Cafe Manager responsibilities include scheduling shifts for baristas and wait staff, monitoring daily expenses and revenues and ordering supplies like coffee, milk and snacks, as needed. To be successful in this role you should have work experience with various roles in coffee shops. Also, you should be available to work during opening hours, including weekends and holidays.

Ultimately, you will help increase profitability, boost customer engagement and turn our cafe into a favorite local spot.

Responsibilities

Manage day-to-day operations of the cafe

Hire and onboard new wait staff and baristas

Train employees on drinks preparation and proper use of coffee equipment

Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)

Maintain updated records of daily, weekly and monthly revenues and expenses

Add new menu items based on seasonality and customers preferences (for example vegan coffee drinks)

Advise staff on the best ways to resolve issues with clients and deliver excellent customer service

Ensure all cafe areas are clean and tidy

Nurture friendly relationships with customers to increase loyalty and boost our reputation

This job is provided by Shine.com

Skills Required

Customer Service