Service Engineer (Cutting & Hose Machines)

Job Title : Service Engineer

Location : Gurgaon

Exp : 5+ years

Primary Job Responsibilities :

• Work safely both on-site and in our Service Department.
• Field service, repair, machine commissioning and training. Possibly up to 50% travel.
• Repair machines returned to our Service Department in a timely manner.
• Deliver start-up and training for customers purchasing new and refurbished machines.
• Field incoming technical phone calls providing customers with assistance regarding proper machine function and troubleshooting.
• Prepare customer quotations for field service, customer site preventative maintenance and customer employee training. Assist Sales / Marketing with customer visits.
• Write field service reports. Document with photos when required.
• Work with our team in Germany to resolve all technical issues as required.
• Maintain an orderly Service Department.

Secondary Job Responsibilities :

Assist in Shipping and Receiving Department.

Prepare machines for shipment.

Assist Sales / Marketing in preparing quotations for parts and machines.

Offer suggestions to increase internal and external efficiencies.

Qualifications :

Skills Required

fluid power, Machine Repair, Electrical Controls, Microsoft Word