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Service Engineer

ConfidentialGurgaon / Gurugram

30+ days ago

Job description

This role is for a Service Engineer at an Electric Vehicle (EV) Charger Manufacturing Company . The ideal candidate will be a hands-on technical professional responsible for the entire lifecycle of EV chargers, from installation and commissioning to maintenance and troubleshooting. This position requires a strong commitment to service quality, safety, and customer satisfaction.

Key Responsibilities

Installation, Commissioning & Maintenance

Installation & Setup : Carry out the physical installation of AC & DC EV chargers . Handle all electrical terminations and ensure proper earthing, cable routing, and MCB / MCCB connections.
Commissioning : Power on the charger, verify all readings, and configure parameters as per CMS / network instructions. Verify communication with backend systems (OCPP, SIM config, etc.).
Preventive Maintenance : Conduct scheduled maintenance checks, inspect all components, and proactively log observations and report on them.
Corrective Maintenance : Attend breakdown calls for on-site support. Diagnose issues using a multimeter and test software, and replace faulty components or modules as needed.

Documentation & Reporting

Submit detailed installation / service reports with photos and checklists.

Accurately record part usage, downtime, and work completed.

Maintain a tracker for issues identified, resolutions, and SLA adherence .

Customer Interaction & Safety

Customer Interaction : Explain the cause and resolution of faults to the site in-charge or customer. Provide training on charger usage and safety basics.

Compliance & Safety : Adhere to all safety protocols, including PPE usage and lockout / tagout procedures . Proactively report unsafe practices and ensure all installations comply with safety norms.

SLA Adherence : Ensure all service calls and tasks are completed within the 12hr / 24hr service SLAs .

Skills & Qualifications

Experience in installation, commissioning, and maintenance of EV chargers or similar electrical equipment.

Strong skills in diagnostics, troubleshooting, and firmware updates .

Familiarity with electrical systems, safety procedures, and tools like a multimeter.

Excellent documentation and reporting skills .

Strong communication and customer service abilities .

A proactive approach to problem-solving.

Skills Required

Service Engineering, charging system , Installation, mounting, Cable Routing, Preventive Maintenance

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Service Engineer • Gurgaon / Gurugram

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