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Technical Support Engineer (German Language)

Technical Support Engineer (German Language)

TECEZEpune, maharashtra, in
14 hours ago
Job description

Job Title : Technical Support Engineer (German Language)

Client : HCL

Payroll : TECEZE

Work Type : Remote / Full-time

Service Hours : German Business Hours (8 : 00 AM – 5 : 00 PM CET / 11 : 30 AM – 8 : 30 PM IST)

Job Summary :

We are seeking a skilled and customer-oriented Remote Technical Support Engineer with C1-level proficiency in German and strong English communication skills. The ideal candidate will have experience providing technical support to end-users in a remote setup, ensuring quick and effective resolution of hardware, software, and network-related issues.

Key Responsibilities :

  • Provide L1 / L2 remote technical support to end-users across global locations.
  • Troubleshoot and resolve hardware, software, and networking issues on laptops, desktops, and mobile devices.
  • Manage and resolve support tickets efficiently using ITSM or ticketing systems (e.g., ServiceNow, Remedy).
  • Assist users with issues related to Windows OS, MS Office Suite, and common business applications .
  • Communicate technical information clearly to non-technical users, ensuring high customer satisfaction.
  • Collaborate with cross-functional teams to escalate and resolve complex issues promptly.
  • Maintain detailed documentation of technical issues and solutions provided.
  • Contribute to knowledge base updates and process improvements.

Required Skills and Qualifications :

  • C1-level proficiency in German (spoken and written).
  • Good Business English communication skills (spoken and written).
  • 2–3 years of experience in remote technical support roles (L1 / L2 preferred).
  • Strong understanding of Windows operating systems , MS Office , and basic networking concepts .
  • Familiarity with ITSM tools such as ServiceNow, Remedy, etc.
  • Excellent interpersonal and customer service skills.
  • Strong problem-solving and analytical abilities.
  • Ability to work independently and as part of a distributed global team.
  • Experience working with enterprise clients or in a multilingual, multicultural environment is an added advantage.
  • Additional Details :

  • MSA / SOW Status : MSA signed
  • Shift Timing : 11 : 30 AM – 8 : 30 PM IST (aligned to German business hours)
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    Technical Support Engineer • pune, maharashtra, in

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